Re : Upgrade consistently fails to upgrade from build 8206 to 8208
Hello,I've sent the logs as requested.I also discovered that we cannot delete any incidents anymore: "Request(s) Deletion Failed"...
View ArticleRe : Get the system tray icon back?
Hi Barry,May I know the OS in which the application is installed. Are you running Servicedesk as a Service? Also let me know the build number of the application from Help-->aboutRegards,Priya KSDP...
View ArticleRe : Get the system tray icon back?
Hi PriyaIt is running on server 2008 R2 and is build number 8208. The system runs as a service automatic start up as local system account with interact with desktop enabled.Desktop Central tray Icon...
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service desk plus with MSSQL service couldn't start
hi i installed ME SDP over SQL server full 2008 R2 created SQL authentication account called MEuser "sysadmin" on SQLinstall ME using settings SQL server - Account the DB i created successfully and...
View ArticleRe : How to Install Service Desk + Sql Server 2008R2 Express
i've the same issue i did all this config and DB i created in SQL well but service take very long time to start and nothing happened? please advice ?
View ArticleRe : New work log owner
Is there any news about changes at default settings for new work log owner?
View ArticleRe : service desk plus with MSSQL service couldn't start
Looks like even the port 99 is also being used.Can you please try stopping the application from the Services window(if it is running) and kill jave.exe process from the Task Manager, if its running and...
View ArticleRe : How to Install Service Desk + Sql Server 2008R2 Express
I've the same issue and i decided that in next step:1. Service Manage Engine Service desk plus starts from accout with admin rights. 2. If you install Service desk on the Windows Serever 2008 or...
View ArticleRe : Status search email: RUNNING ??
Yup. If the status says Running and If you see there are mails in the Servicedesk Mail box which are not fetched inside Servicedesk send me the following files1. Thread Dump from Support tab2. Support...
View ArticleRe : New work log owner
Hi, Every user will mark the work-log for his time-spent on a work. We like to have the use case of adding work-log for a user by another user. Thanks for your understanding.Regards,Alagar Raja.
View ArticleRe : Email Support group don't work
You have to make sure when ServiceDesk Plus fetches the e-mail,the from address should be hardware@domain.com.If you still have issues,please re-create the scenario and immediately generate the logs...
View ArticleRequester cannot view resolution to his own ticket
Requester is getting "Request does not fall under your permitted scope. So you are not authorized to update the same." error when attempting to view the resolution to his ticket. Earlier, this ticket...
View ArticleRe : Upgrade consistently fails to upgrade from build 8206 to 8208
Problem solved, thank you. Reinstalled build 8206 -> restored some older backup unfortunately. Along the way something must have gone awkwardly wrong. Anyways: incident can be closed.
View ArticleError when update servicedesk 8027 to 8100
Hi, I'm trying to update ServiceDesk from version 8027 to 8100. In the process, in the process, an error has occurred: Migration has not started as Data is Improper. Some default product types...
View ArticleRe : Can Requester Receive notification..
Currently we do not have an option to specify a default e-mail address for "E-mail Id(s) to notify" but we do have this listed on our Feature's List and you may further track the same with a Feature...
View ArticleRe : Error when update servicedesk 8027 to 8100
Could you please run the below query under Reports\New Query Report and attach the results to further analyze the issue:select ct.componenttypename,rt.type,rc.category from componenttype ct left join...
View ArticleRe : Requester cannot view resolution to his own ticket
Please run the below queries under Reports\New Query Report and attach the results here to further analyze the issue:Replace 123 in the below query with the RequestId on which the Requester has this...
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