Re : Cannot upgrade from 8203 to 8212

The file name seems to be ok but then you could try the below and see if that helps:

1.) Goto ManageEngine\ServiceDesk folder and rename the 'Patch' folder to  "Patch_old".
2.) Download a new file from the below link

       http://archives.manageengine.com/service-desk/

         and check if this works.

Maljeev
SDP Support - FAQ
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