Re : Mode field is empty (Requests)
Now it's working. Thank you!Does it mean that I can't rename mode values (for example, Web Form --> Portal)?
View ArticleRe : service desk servlet api add work log
Use this URL given below:Change the Servername , Username&Password , port and...
View ArticleNotification bell
our notification bell has stopped displaying alerts for "requester replies". AS far as I'm aware, nothing has changed on the system side of things other than a reboot. Other notifications such as...
View ArticleRe : Cannot upgrade from 8203 to 8212
The file name seems to be ok but then you could try the below and see if that helps:1.) Goto ManageEngine\ServiceDesk folder and rename the 'Patch' folder to "Patch_old".2.) Download a new file from...
View ArticleHTTP Status 500 -
Hi,After I login. It get Http status error HTTP Status 500 -type Exception reportmessagedescription The server encountered an internal error () that prevented it from fulfilling this...
View ArticleRe : Mode field is empty (Requests)
Except E-Mail you can change the Mode value.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Notification bell
Ewan,Stop Servicedesk ServiceRename the Extracted Folder under SDP-home/applicationRestart the application and check whether this issue is resolved.May I know the build number of the application from...
View ArticleRe : Mode field is empty (Requests)
But when I rename mode value from "Web Form" to "Portal", and user create request through Self-Service Portal the mode value is "Not assigned"...Please, see attachment
View ArticleRe : Notification bell
Hi Priya, thanks for your reply followed your steps but doesn't seem to have worked. it now appears as though we are getting no notifications from the bell whatsoever (even when picking up tickets...
View ArticleRe : Asset query
Hi both, Weirdly - I've rebooted the host that it runs from and now when I press the exact same button it now reports as it should and as expected, so it now says "in use assets - All resources" and...
View ArticleRe : Asset query
Hi Edward,Glad to hear that the issue has been resolved.If you need any additional assistance please get in touch.Best regardsset3 Solutionshttp://www.set3.co.uk/blogs
View ArticleRequester Details
Hi all,I’ve recently downloaded the Manage Engine Standard Software but seem to be having a few issues configuring the requester details. I'm a fairly new user so please bare with me. The first...
View ArticleNew Install ServiceDesk Plus won't start
I just installed SDP using the built-in PostgreSQL DB on Windows Server 2008 R2. SDP won't start and hangs after Application Layer Started.........................................................Below...
View ArticleRe : Dashboard issue
This issue was resolved by installing the latest build in my test environment but did not fix the issues within my production environment. From 9004 to 9015. Anyone have any insight on this?Thanks,A
View ArticleURGENT: Remove ROBO-Tech_ template from further use.
Hello,I need to remove the Robo-tech template from user and technician view completely. Please give me the query to perform this task as soon as possible. It's very urgent!
View ArticleRe : New Install ServiceDesk Plus won't start
Hi,Apologize for the inconvenience caused. Please try the below step and then start the application and see if this works.1. Stop the application.2. Delete the extracted folder found under [ServiceDesk...
View ArticleRe : HTTP Status 500 -
Hi,Please try with the below steps and see if this works.1. Stop the application and move the extracted folder to the desktop of the server machine found under [ServiceDesk Home\Applications]. 2. Then...
View ArticleRe : HTTP Status 500 -
Hi problem is resolve we forgot to renew our license thanks for the help
View ArticleRemove/hide default incident template
Hi,I need to remove/hide default incident template from technicians view. I've hidden it from user's view but now it needs to go away from technician view completely.Thanks.
View ArticleRe : Remove/hide default incident template
Hi Robin,I am sorry to inform you that it is not possible to disable the default incident template to the technicians. The feature is in our feature list, the id for your reference is SDF-42650. It...
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