Hi Priya, thanks for your reply
followed your steps but doesn't seem to have worked. it now appears as though we are getting no notifications from the bell whatsoever (even when picking up tickets etc)
I renamed the "extracted" folder to "extracted.old" and it has generated a new "Extracted" folder however this has not resolved the issue.
Following the changes, I did notice an IE error on servicedesk startup - I assume this is what is now causing the problem.
Windows cannot open this file
Dynamicnotification.json
| Your Version | : 9.0 Build 9014 |