Hi guys,
Been using the mail component without issue for the last week and a half, but since Tuesday it's stopped picking up replies and new tickets.
When I go into the Admin - Mail Server Settings - Incoming tab, the Save button is grayed out, even if I make changes to this screen it doesn't allow me to save the changes.
If I go into the Outgoing tab the save button is functional.
On the Incoming tab I've tried changed Mail Fetching to "Stop Fetching" which worked, and then "Start Fetching" works as well, the Mail Fetching status is:RUNNING.
When I log into the "support" email account I note that emails are still present in the mailbox from Tuesday onwards, none of the tickets have been updated with the replies and none of the new ticket requests have had a ticket created for them.
I've restarted the ManageEngine Service in case that made any difference, but it didn't resolve anything (which is a good thing IMO). I've also confirmed that the AD settings for the "Support" account are set such that the password never expires.
Any thoughts?
Thanks!
Been using the mail component without issue for the last week and a half, but since Tuesday it's stopped picking up replies and new tickets.
When I go into the Admin - Mail Server Settings - Incoming tab, the Save button is grayed out, even if I make changes to this screen it doesn't allow me to save the changes.
If I go into the Outgoing tab the save button is functional.
On the Incoming tab I've tried changed Mail Fetching to "Stop Fetching" which worked, and then "Start Fetching" works as well, the Mail Fetching status is:RUNNING.
When I log into the "support" email account I note that emails are still present in the mailbox from Tuesday onwards, none of the tickets have been updated with the replies and none of the new ticket requests have had a ticket created for them.
I've restarted the ManageEngine Service in case that made any difference, but it didn't resolve anything (which is a good thing IMO). I've also confirmed that the AD settings for the "Support" account are set such that the password never expires.
Any thoughts?
Thanks!