Having issues with AD Authentication for user login
Hi guys,I'm having an issue with AD authentication.None of the technicians or the requesters can log in using AD credentials. I've set myself up as a local account in ManageEngine ServiceDesk Plus so...
View ArticleMail is not being picked up from the mailbox from Tuesday
Hi guys,Been using the mail component without issue for the last week and a half, but since Tuesday it's stopped picking up replies and new tickets.When I go into the Admin - Mail Server Settings -...
View ArticleRe : Mail is not being picked up from the mailbox from Tuesday
I request you to follow the steps below and send the screen shot and logs to servicedeskplus-support@manageengine.com1. Click on the Admin tab --> Mail Server Settings --> Click Stop Fetching.2....
View ArticleIncorrect figures on Dashboard
hi,Have an odd issue. One of our Technician finds that the 'Request by Technician' figures on the Dahsboard are incorrect - the numbers are not reflective of the open/held queues for him or the other...
View ArticleRe : ServiceDesk Plus - Notifications Stop Working
Graham,We observed this issue where if the Sender 'does not contain' condition is set with multiple values, then the junk notification doesn't work. Probably you might have set it with limited values....
View ArticleRe : PO Associated Assets are Missing
Hi Kyoung, Please send us the following details for analysis. Send us the details to support@servicedeskplus.com along with this forum link. 1. Logs from the Support Tab->Support File after getting...
View ArticleRe : Formatted Text Update REST API
Thank you, You helped solve problem with REST API. But can anyone tell me how to get formatted text through External Plugin API. public JSONObject execute(ExecutorData executorData) throws Exception {...
View ArticleConfiguration LDAP
Dear AllPlease help me to configuration LDAP Authentication setting domain.thanks
View ArticleRe : Having issues with AD Authentication for user login
are you able to import users from AD via Admin>Users>AD> Import requesters from AD?
View ArticleRe : Service Desk Don't start after a hardware reboot
Execute sh run.sh under SDP-home/bin Directory. Check whether the application starts. Please send your contact details to support@servicedeskplus.com so that we can analyze the issue. regards, Priya K...
View ArticleRe : Name discrepancy on Custom Widget section of Dashboard
Hey guys, any assistance on this would be really appreciated. Many thanks!
View ArticleRe : Name discrepancy on Custom Widget section of Dashboard
Hi Wyane, Apologize for the delay. Please check with the below steps and see if this works. 1. Stop the application and move the extracted folder to the desktop of the server machine found under...
View ArticleRe : Configuration LDAP
Dear Fajar, Kindly find the link given below with detail explanation about configuration LDAP authentication in Servicedesk....
View ArticleRe : Cannot reindex solutions
Yes you are right. I see that if I go to http://servicedesk:8080/sd/SolutionSearch.sd and try to search something I have 0 results. If I go to this link , login, I can have results with a search...
View ArticleMail spam filter not working
From 8xxx version, I'm using mail spam filter with rule:sender - not consist - @my_domain_name.com,@my_friends_domainname.com But Today, it's stop working. SDP 9014 I've got error in log: Mail Filter...
View ArticleRe : The problem with the parser
Hi nik22345 , Please elaborate your requirement with an use case. Prem MServiceDesk Plus Support
View ArticleThe ServiceDesk startup hanging at "Application layer...
Hi, everyone. Need some help to handle the problem that happening at ServiceDesk startup. The ManageEngine ServiceDesk boot sequence stops at "Application layer started...", jvm allocating more and...
View ArticleRe : Mail spam filter not working
Dear Albert, I would like to analyze the issue on remote session to find the root cause, request you to kindly send an email to support@servicedeskplus.com with your convenient time and direct contact...
View ArticleRe : The problem with the parser
Good afternoon, I need to set up manage engine service desk 8.2.0 so that it was possible to close the application using commands via email. I made the settings in accordance with this page...
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