Dear Fajar,
Kindly find the
link given below with detail explanation about configuration LDAP
authentication in Servicedesk.
Just curious to
know whether have you installed Servicedesk on a non-windows
operating system server, if you have installed it on Windows then
you can use Active Directory import method to import the users in to
the application.
Please let me know
so that I can assist you accordingly.
Regards
Charles
Support Team
SDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice