Hi Wyane,
Apologize for the delay. Please check with the below steps and see if this works.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Apologize for the delay. Please check with the below steps and see if this works.
1. Stop the application and move the extracted folder to the desktop of the server machine found under [ServiceDesk Home\Applications].
2. Then delete the folder from the above said location.
3. Then clear the content from the tmp folder found under [ServiceDesk Home\Server\Default\Tmp]
4. Then start the application, clear the browser cache, cookies and temporary files and see if this fix the issue.
If the issue still persist, then please send us the logs from the Support Tab->Support File after click on the Dashboard, along with the page source from the Dashboard by right clicking on the page and send it to support@servicedeskplus.com along with this forum link for analysis.Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice