Hi,
Kindly go to Admin --> Holidays and check whether the recent dates are added to it. If that is the case then SLA will not be calculated on a holiday. Please let me know the status to assist you further.
Regards
Charles
Support Team
Kindly go to Admin --> Holidays and check whether the recent dates are added to it. If that is the case then SLA will not be calculated on a holiday. Please let me know the status to assist you further.
Regards
Charles
Support Team