Re : Having issues with AD Authentication for user login
Hi Woodgrain, We use API to connect to the domain controller and to authenticate users, the domain API requires the domain name to be sent in capital letter and hence the issue. In servicedesk when...
View ArticleRe : Mail is not being picked up from the mailbox from Tuesday
I have checked through the Servicedesk mailbox. This mails has not been received. It would be great if you can send us the log files once again to support@servicedeskplus.com and you can CC me in the...
View ArticleRe : Mail is not being picked up from the mailbox from Tuesday
Hi, Sure, I'll send it to these email addresses - thanks for getting back to me. Regards
View ArticleRe : Mail is not being picked up from the mailbox from Tuesday
Ok, it's been resent - thanks.
View ArticleRe : Having issues with AD Authentication for user login
ok, thanks for the feedback. All working now which is good.
View ArticleRe : ServiceDesk Plus and mail formatting
Jason, Send me the Support file from Support tab as soon as that request gets fetched inside Servicedesk. May I know the Mail Server and Mail Client that you are using. Is it possible to get the Page...
View ArticleRe : Copying and pasting from word document into solutions article
For images, you have to use insert image option in Solution and insert it. Copy and pasting of Image directly will not be saved in Servicedesk application. Regards, Priya K SDP Support - FAQ...
View ArticleRe : The problem with the parser
Send me the following details to analyze the issue 1. Send an Email with Email command and once the request is created take a Support file from Support tab 2. Screen shot of Email command Configuration...
View ArticleRe : Restricting Requester to view only his Assets
Select the option Show workstation Associated to Requester in Portal under Admin--> Self Service portal settings. Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Mail is not being picked up from the mailbox from Tuesday
Did you get the Request ID as an acknowledgement. Please let me know the Request ID received in the mail. regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleOverdue workorders not flagged anymore
Hi, Since a few days our workorders overdue are not flagged as overdue anymore. I have checked the SLA, are still enabled. Cannot find a reason why they are not flagged anymore when the duedate has...
View ArticleRe : Pass Through Authentication Problem
Do "Reset Account" on Computer Account before running SetComputerPass.vbs
View ArticleWhat are user credentials when user was created throuh e-mail
Hello! I created а user through email (create new request through email from а user who doesn't have account at the Portal). User's account automatically was created at the Portal. It has login like...
View ArticleRe : Can not close emergency change request.
Hi Danny, I tested the same on my end and the stage and status in the change list view said it was CLOSED and COMPLETED. Shall we have a quick call to discuss on this, I request you to kindly send me...
View ArticleRe : Mail is not being picked up from the mailbox from Tuesday
Hi, No request ID received. I've just checked antispam and there's nothing being blocked. I cc'd you in the email I sent, did you receive an email from me? Regards Gavin
View ArticleRe : Mail is not being picked up from the mailbox from Tuesday
Gavin, I haven't received the email as well. Please upload the logs in our FTP server To upload the files, follow the steps below: For files within 10GB. 1. Go to http://bonitas2.zohocorp.com 2. Select...
View ArticleRe : Mail is not being picked up from the mailbox from Tuesday
Ok, I've uploaded the file and emailed you the link. This has given me a support request ID: 7107719 for your reference. Thanks.
View ArticleRe : Pass Through Authentication Problem
Hi Denis, Please refer the below link for configuring Pass-Through Authentication in ServiceDesk Plus....
View ArticleRe : Overdue workorders not flagged anymore
Hi, Kindly go to Admin --> Holidays and check whether the recent dates are added to it. If that is the case then SLA will not be calculated on a holiday. Please let me know the status to assist you...
View Article