Re : Mail is not being picked up from the mailbox from Tuesday
Thanks guys for your feedback from the logs, now working perfectly! Excellent service - thanks guys. Regards Gavin
View ArticleRe : Cannot reindex solutions
We are still having this issue as well. Can you please give us an update on the patch/update/fix?
View ArticleRe : gencert.bat - The system cannot find the path specified.
Hello Guys, I am trying to add certificates for multi ports 465 and 995 but whenever you want to add a second port it will directly remove the 1st one from certificate; This way either Outgoing or...
View ArticleRe : gencert.bat - The system cannot find the path specified.
It is ok if you apply the certificate either for Outgoing or for Incoming. Servicedesk will use the same certificate for Incoming or Outgoing. Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help...
View ArticleLDAP authentication
Hi, I have a problem , i import users from LDAP and then i want to add new Requesters by my self .but when i add new users , how can i Authenticate these users to LDAP?
View ArticleNTLMV2 and Blank Page - SDP
Hello, We performed an upgrade to Service Desk which didnt work, we restored an earlier VM that has SD installed, But when we open the page, it goes to "http://server:8080/ntlmv2" and the page is...
View Articleapplication hangs after changing Database
I have recently installed SDP on a VM server and it's working but when i change the database to a mysql server that is already installed i get stuck on the application layer - i need to configure it to...
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Servicedesk Status
Hi, We are using SDP - 9.0 Build 9003. I have created a new Status called "Cancelled" in which I want to move all the unwanted/unapproved request. When I select this status, the request gets...
View ArticleSnmpConfigurations.xml and how to configure it
We have a large number of Dell Wyse P25 Zero Clients that we are trying to scan with SDP. We know the OID's we want to capture from the device. From information I found in another thread here I added...
View Articleservice servicedesk is not running
Good afternoon. I installed Debian on ManageEngine_ServiceDesk_Plus_64bit.bin When trying to run `service servicedesk start`, I get this log: root@youcollage:~/ManageEngine/ServiceDesk/bin# tail -f...
View ArticleRe : service servicedesk is not running
Hi dile , Please let us know the version of Debian that you use. Also let us know if it is a 64 bit of a 32 bit OS. Prem MServiceDesk Plus Support
View Articleinaccurate fields required error
When I try to close a ticket from the main request tab, it gives me the following error."FAILURE :Following Request(s) - 682 cannot be closed. Please fill the following fields -Level, Technician,...
View Articlesearch not returning results after date
Hi, Is there a way to tell the system to reindex the search? We're not getting any search results on requests after the 15th of July. On MS SQL, 9.00 Build 9008.
View ArticleRe : setting up SLA's
Hi Sebastian, As of now SLA escalations will be sent not based on operational hours. Hence Servicedesk will send SLA Escalation Notification exactly every four hours before the ticket is going to get...
View ArticleRe : Servicedesk Status
Hi Rafeeq, Kindly let me know whether have you enabled the notification rule that says "Acknowledge requester by e-mail when the request is closed.", if yes can you send me the screenshot of the list...
View ArticleRe : Not Start MESD
Hi, Please send me the restoreData.bat file from SDP-home/bin folder Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleGetting list of unassigned requests via API
Hi, I'm trying to get a list of requests via the rest API: https://servicedesk.xxxxx.com/sdpapi/request/?OPERATION_NAME=GET_REQUEST&TECHNICIAN_KEY=xxxxxxx This is giving me the following error...
View ArticleRe : Overdue workorders not flagged anymore
The problem was resolved by restarting the server. No holiday days on this date was specified. Thanks,
View ArticleInstalling MESD and error with MSSQL
I am doing a new install of the MESD and this is the second install but I keep getting the same error message "Error in MSSQL Configuring" during the installion process This is the parameters I used...
View ArticleRe : service servicedesk is not running
Hi dile , So far ServiceDesk Plus + PostGres has not been tested in Debian. Can you give it a try with Ubuntu / Mandriva / OpenSuse. These distributions has been tested with the application and...
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