Re : What are user credentials when user was created throuh e-mail
Hi Victoria, The password will be same as the login name. Also you need to choose Local Authentication as the login method. Regards, Santhosh Mahiban SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : inaccurate fields required error
Hi Jared, If you have Request Closing Rules mentioned and out of which few values are filled in the the request and the remaining are not filled, when you Close or Resolve the Request, the application...
View ArticleRe : Installing MESD and error with MSSQL
Hi Ikechukwu Okonjo ,    Is there any other databases on the MSSQL server with the same name 'servicedesk'? If so use a different DB name for the new database.    Also check if the credentials...
View ArticleRe : Installing MESD and error with MSSQL
am am installing it on the same system that is to run the MESD, if I get you correctly are you saying I ought to have MSSQL pre installed, cos the assumption is that it is bundle with the MESD...
View ArticleRe : ServiceDesk Change - 'Notify' composition window 'Font Color' or...
Hi Laura , The issue "404 error while selecting font color and background color in notification description " has been fixed in 9016 SD-55849 : Page not found error shown while selecting Font...
View ArticleRe : remote desktop agent and Microsoft Office
Hi, I am sorry for the delay in response, request you to kindly post the screenshot explaining the issue which will be very helpful for me to analyze the same on my end. RegardsCharlesSupport TeamSDP...
View ArticleRe : Installing MESD and error with MSSQL
Hi Ikechukwu Okonjo  ,    By default ServiceDesk Plus is bundled only with PostGres database however if you have an existing MS SQL or MYSQL , you can use it to store the application database....
View ArticleRe : Requester accounts
Hi, We need to know the exact use case for having the tool to merge users based on different condition apart from the Display Name and the Email Address. Also can you please explain us the scenario in...
View ArticleRe : application hangs after changing Database
Hi princ3ssIssa ,    Does the MySql database hold data in it?    When you invoke changeDBserver.bat to configure the MySql, does it save the configuration successfully.    If this is a...
View ArticleRe : inaccurate fields required error
We have service desk version 9.0 Build 9010 I am trying to close a preventive Maintenance Tasks. I get the following errer "FAILURE :Following Request(s) - 708 cannot be closed. Please fill the...
View ArticleIssue when moving SDP to new server.
I have installed and patched SDP on a new server. Performed a backup on the old server and restored to new server. Now the new server will not start. Also, the old server will not start anymore....
View ArticleEmail Commands - Config Location
We're evaluating a change from Spiceworks to hosted SD+. One thing we've used a lot is the "Ticket Anywhere" feature where a technician can email a reply with commands to close, change priority, assign...
View ArticleRe : Email Commands - Config Location
Please check the documentation: http://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/email-configurations.html#parser Best regards,Demetrius
View ArticleRe : search not returning results after date
Hi Elwyn, Kindly let us know the build of Servicedesk you are using. You can find this information from the Support Tab. Also I request you to search for a request by entering the name within double...
View ArticleRe : Email Commands - Config Location
Yeah, that seems to be the "go to" link everyone keeps sending me to at Zoho Support. Then I say I can't find that tab anywhere. Then they send it to me again without any comment or clarification. When...
View ArticleRe : Email Commands - Config Location
Hi User, Wish to check if you are using SDP Cloud edition on SDP installed edition. regards, Uma.. SDP team.
View ArticleRe : Issue when moving SDP to new server.
Hi, On the old server, go to Manageengine\Servicedesk\applications and rename the folder that says 'extracted' as 'extracted_old'. Similarly go to Manageengine\Servicedesk and rename the 'patch' folder...
View ArticleRe : Issue when moving SDP to new server.
Same error running run.bat. The server was patched a week ago and was running fine till I tried to move it. The new installation will run on the default database that was created during install. I do a...
View ArticleRe : Issue when moving SDP to new server.
Hi, It would be better if we schedule remote session to analyze the issue. Kindly send your contact details and convenient time to support@servicedeskplus.com, we will call you to assist. On your mail...
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