Hi Elwyn,
Kindly let us know the build of Servicedesk you are using. You can find this information from the Support Tab.
Also I request you to search for a request by entering the name within double quotes such as "Elwyn" and check whether you are getting the results. Do let me know this as well to assist you accordingly.
Regards
Charles
Support Team
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Kindly let us know the build of Servicedesk you are using. You can find this information from the Support Tab.
Also I request you to search for a request by entering the name within double quotes such as "Elwyn" and check whether you are getting the results. Do let me know this as well to assist you accordingly.
Regards
Charles
Support Team
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice