When you add new users manually LDAP Authentication is not possible.
While doing a LDAP import the User details in the LDAP will be saved in
the Database for Authentication. i.e the path where the user sits in
LDAP will saved in the Database. When the user is added manually this
details will not be updated in the Database.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice