Re : Mail Fetching Status Automatically "STOPPED"
Hi Team, Thanks for your kind support, now issue has been resolved and working smoothly. Thanks Satyam Kunal
View ArticleRe : Cannot reindex solutions
Reindex shouldn't take much time. Please let me know whether you have stopped the application before initiating this command. Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleRe : Cannot reindex solutions
Hi, Thanks for your prompt reply. We have not tried to run the reindex command yet. We use SDP as a global system, therefore we have to agree a window when we can stop the application. This is why I...
View ArticleRe : Cannot reindex solutions
It depends on the data in the Solution module. Should be approximately around an hour or two Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View Articletech cannot create and assign ticket to herself
One of my techs cannot create and assign a ticket to herself. She gets an error "You cannot create a request for this user, the user belongs to a site for which you do not have access" We are not using...
View ArticleRe : Ticket with Closed Status non Core, appear in Open Tickets
is Correct i expected when i put a ticket in status "Failed in QA" the ticket is Closed, However with the update this status appear in open tickets.
View ArticleRe : tech cannot create and assign ticket to herself
I'm having the same issue and we're not using sites either. I did notice that my tech doesn't show under the Requester selection when creating the ticket. As a workaround I just have them send a...
View ArticleRe : Product Names
Hi Chris, Printers are devices that we can scan from ServiceDesk, we can only scan the Assets which are associated to the default Product Type under IT Assets. So if you have created a new Product Type...
View ArticleRe : tech cannot create and assign ticket to herself
All my other techs can create tickets and self assign.
View ArticleRe : HTML in email templates
Hello, I have another doubt. Maybe this is not the right discussion, but I´ll try. When I select the option "Notification Rules / e-mail requester when a ticket is updated", I can´t find any field...
View ArticleRe : search not returning results after date
it worked after stopping and starting the server - and we decided to start archiving.I also used SQL Server Mgmt Studio to increase the Resultrow size in LucerneSettings table to 2000 results. all good...
View ArticleRe : Ticket with Closed Status non Core, appear in Open Tickets
Jose, Please explain the kind of update you do. Is that there is a response from the requester on this ticket which makes it open. Regards, Priya J SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : HTML in email templates
Sofia, You can pick up the fields from Customize template of the update notification from Admin-->Notification Rule Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Exclude Assets from Scan
This has been solved in latest version.http://www.manageengine.com/products/service-desk/readme-9.0.html Regards, /Thorir
View Articlechange issue
We created a standard change. The change manager is set.In the implementation phase there is one task. The change manager set the change to complete status but forgot to set a task to 100% complete....
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Fail to upgrade ServiceDesk 8217 to 9
Hi, Im trying to upgrade my SD+ build 8217 to 9 using the following ppm file: ManageEngine_ServiceDesk_Plus_8_2_0_SP-1_0_0.ppm But after the backup, Im getting this error: SD+ is running on Windows...
View ArticleRe : LDAP authentication
When you add new users manually LDAP Authentication is not possible. While doing a LDAP import the User details in the LDAP will be saved in the Database for Authentication. i.e the path where the user...
View ArticleRe : search not returning results after date
SETTINGID CATEGORY VALUE DESCRIPTION 1 RambufferSize 32 to be configured ram size What is RambufferSize? 32Mb?
View ArticleRe : Fail to upgrade ServiceDesk 8217 to 9
Hi Paulo, The upgrade was interrupted during the backup phase. So if you start the application, ServiceDesk will work without any issues. To address the backup issue, have at least one attachment file...
View ArticleRe : tech cannot create and assign ticket to herself
Hi Wyane, If you get this error, check if you have more than one role assigned to a technicians account. In this case the view permissions will have conflict. Also to list Technicians as a part of...
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