Re : tech cannot create and assign ticket to herself

Hi Wyane,

If you get this error, check if you have more than one role assigned to a technicians account. In this case the view permissions will have conflict.

Also to list Technicians as a part of Requesters List while creating Request, the same option has to be enabled under Admin->Self Service Portal Settings.

If the issue still persist, then please update us with further details to support@sevicedeskplus.com along with this forum link for analysis.

Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice