Hi Paulo,
The upgrade was interrupted during the backup phase. So if you start the application, ServiceDesk will work without any issues.
To address the backup issue, have at least one attachment file under the FileAttachments folder found under [ServiceDesk Home], now check with a normal backup and see if this works. If the backup works, then you can initiate the upgrade.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
The upgrade was interrupted during the backup phase. So if you start the application, ServiceDesk will work without any issues.
To address the backup issue, have at least one attachment file under the FileAttachments folder found under [ServiceDesk Home], now check with a normal backup and see if this works. If the backup works, then you can initiate the upgrade.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice