Re : Fail to upgrade ServiceDesk 8217 to 9
Hi Santosh, After copy some files to this folder, the upgrade finished without errors. Thanks Paulo Santos
View ArticleRe : tech cannot create and assign ticket to herself
Thanks, this helped me. I ended up creating a tech group so all is working now.
View ArticleUpdate Subcategory and old records
Hi. Recently we changed our subcategories, How can we set the new subcategories to the old records (Incident/Request)?
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Re : Please Help! Product Type is wrong, can't move to different CI
Im currently having this same problem. Was there ever a fix? Jamie Cameron | Service Desk Engineer | Central Otago District CouncilTEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661EML...
View ArticleRe : Update Subcategory and old records
Hi Roberto, Create a custom request filter, in that choose the old subcategories and filter the requests that are set with the old ones. Then choose that filter from the request list view, select all...
View ArticleDuplicate Assets (_old)
Noticed we are getting alot of duplicate assets all prefixed with _old_# (# being a incremental number for duplicates). We are running an older version (8.0.0 Build 8027) but had been working well...
View ArticleRe : Duplicate Assets (_old)
Hi, Refer to the link given below to identify the reason for duplication of machines http://www.manageengine.com/products/service-desk/help/adminguide/general-features/identify_machine_uniqueness.html...
View ArticleOnce a Change Role name is customized it cannot be changed back to default in...
Apologies if this is mentioned elsewhere. Scanned known issues and forums briefly... (Reported with respect to ServiceDesk Plus 9003) Behaviour Where once a Change Role is given a custom label and...
View ArticleChange Workflow edits are editing another Workflow!! Help!
(Reported with respect to ServiceDesk 9003 Enterprise) Essentially, I edited the SDGeneral workflow (no longer the default) and a duplicate of the SDGeneral workflow (which had been configured uniquely...
View ArticleActive Directory import failed
The scheduled active directory import is not running. I have Active Directory set in the GUI to import once every 1 day. According to the logs, this hasn't happened. There is no fail log, there is an...
View ArticleDisappearing Email Addresses for Support Reps
I've had an ongoing issue for over a year. The email address spontaneously disappears for certain support reps. It appears to be a problem with users that get added as a contact and are also a...
View ArticleRe : Once a Change Role name is customized it cannot be changed back to...
Laura, Its great to find customer like you, who dig deep on issues. Thanks for the detailed analysis. However, we have recently identified this issue while fixing/verifying report module related...
View ArticleRe : Change Workflow edits are editing another Workflow!! Help!
Laura,The workflow is designed such a way that change of statge/status is unique per workflow and not the notifications. For example SDGeneral: Submission-Accepted ====> Notify>>Change...
View ArticleRe : Disappearing Email Addresses for Support Reps
May I know the build number of the application from Help-->About. Send me the Zip of log folder from SDP-home/server/default/log folder when this issue happens Send me the Support file from Support...
View ArticleRe : Disappearing Email Addresses for Support Reps
Hi Ellen, Wish to check if the issue exists in SupportCenter Plus (Customer support software) or ServiceDesk Plus (internal IT Helpdesk) application. Also it will be helpful if you could provide us...
View ArticleRe : Please Help! Product Type is wrong, can't move to different CI
Jamie, We are yet to fix this issue. We will let you know once this issue is fixed. Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ServiceDesk Plus - Notifications Stop Working
Has this issue been addressed? I do not see it in the release notes and this is a serious issue for us too.
View ArticleRe : change issue
Hi Wyane, To move the change back to the Implementation Phase, please go to the Change and use the global edit on the top. Once done, update the Stage/Status/Status Comments and then save it, now the...
View ArticleRe : Active Directory import failed
Hi Jared, Please follow the steps given below and let us know if the issue persists. 1. Try doing an AD Import using the IP address of the Domain Controller. 2. Go to Admin-> Active Directory->...
View ArticleRe : Please Help! Product Type is wrong, can't move to different CI
I want to manually change something listed as a Workstation to a Server, is there a way to do that? Thanks, MikeGo
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