Hi Chris,
Prem M
ServiceDesk Plus Support
Please run report with the below query and provide me the output.
select * from sduser sdu
left join aaauser au on au.user_id=sdu.userid
left join aaalogin al on al.user_id=sdu.userid
where au.first_name='_________';
Fill the blank with the full name of the requester. To run query
report, go to Report > New Query Report.
Prem M
ServiceDesk Plus Support