Re : Software as Asset selection in Ticket
Hi romanlot , In the current design, only hardware assets which are associated to the requester can be chosen while raising any new request. Option to choose software as an asset is a limitation...
View ArticleRe : Event ID 0 from source PostgreSQL
Hi Sayed, I checked the error trace on Internet and was able to come across this link below, according to it this is postgres functionality and will appear when the database is stopped and started...
View ArticleAutomating Ticket Creation
I have several database servers that I would like to track the type and number of specific issues for each server and then of course, track the time and resources expended to resolve the issue. I have...
View ArticleRe : License Renewal
Thanks very much set3! I thought I was pretty clear in the initial post I hadn't renewed the license, but ah well we got there in the end. Assistance was much appreciated, thanks to all involved....
View ArticleRe : Error when restoring production data to a test environment
I am unable to upload the backupdata file as there is confidential information within which is not allowed out of our domain, even onto other secure servers.
View ArticleCreating New Users/Requesters - Not emailing user information
We are trying to set up multiple users. We did this individually and out of the 53 users we set up, only 4 sent the email to the new user to set up their account. We have tried removing and resetting...
View ArticleAfter upgrading from 9017 to 9020 I get errors when logging in
The server is up and running but when I trying to log in I get the following error. type Exception report message description The server encountered an internal error () that prevented it from...
View ArticleRe : Error when restoring production data to a test environment
Prebbler, Send us you contact details to Support@servicedeskplus.com along with this request ID 7121172 Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : After upgrading from 9017 to 9020 I get errors when logging in
Please recreate this issue and send me the serverout files from SDP-home/server/default/log folder. Also I require buildinfo.xml from SDP-home/server/default/conf Regards, Priya K SDP Support - FAQ...
View ArticleRe : Automating Ticket Creation
Is helpdesk@afrmic.com email is the Primary email configured under Admin-->Mail Sever setting. If so sent an email to this email address and send me the Support file from Support tab If primary...
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Backupdata.bat fails
Backupdata.bat fails when I try to upgrade from 8000 to 8027. Returns ERROR = *Invalid object name "trace_xe_action_map".* I can not move forward with this upgrade until this is resolved.
View ArticleRequest does not fall under your permitted scope
Hoping someone can answer this for me. I've got a couple of requesters who cannot see requests/incidents created in their name. All other requesters have no problem. Clicking on the email link they...
View ArticleRe : After upgrading from 9017 to 9020 I get errors when logging in
Please send us the server/default/conf/rebrandinfo.xml Regards, Priya Kumar ServiceDesk Support
View ArticleRe : Backupdata.bat fails
Hi Ray, Connect to the database and execute the below queries., CREATE SYNONYM dbo.trace_xe_action_map FOR sys.trace_xe_action_map; CREATE SYNONYM dbo.trace_xe_event_map FOR...
View ArticleRe : Request does not fall under your permitted scope
Hi Chris, Please run report with the below query and provide me the output. select * from sduser sdu left join aaauser au on au.user_id=sdu.userid left join aaalogin al on al.user_id=sdu.userid where...
View ArticleRe : Backupdata.bat fails
Ray, backupdata.bat will create a full backup of the application. We recommend creating a full backup so that if there is any issue with upgrade, we can roll the application back to the original state....
View ArticleRe : Backupdata.bat fails
Ray, I believe you are creating and external backup (MS SQL backup), is it correct? We insist you in creating an application backup since it is more reliable compared to external backups....
View ArticleRe : Creating New Users/Requesters - Not emailing user information
Hi Shannon, Please create a new user account manually and check if a notification is sent. If there is no notification sent, then create a support file and share it with us for analysis....
View ArticleRe : Backupdata.bat fails
Prem, I'll ask my DBA to do that. I am not a database expert. Will let you know the outcome. Ray
View ArticleRe : After upgrading from 9017 to 9020 I get errors when logging in
See attachments the other files are too big to attach here.
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