Re : Backupdata.bat fails
What is the function of the backupdata.bat batch file? Does it backup a copy of the application and or the data. From what I have read the batch file backs up the application in case the the upgrade...
View ArticleRe : Backupdata.bat fails
Prem, Then why did you ask me to do the "create" stuff with the database? The problem is backing up the application before the upgrade. Also I am new to the way an upgrade is performed. And we do a...
View ArticleRe : Request does not fall under your permitted scope
Hi Prem, I ran the above query and it didn't return any results. I ran it across two difference users. I used 'first name surename', 'first name', 'surname' and username. No combination returned any...
View ArticleRe : Backupdata.bat fails
Prem, I believe you are creating and external backup (MS SQL backup), is it correct? NO. We have a backup of the SQL database. I need to back up the application before the upgrade which is your...
View ArticleRe : Cannot login after SSO is enabled
Good afternoon . I implemented the SDP + in my organization to evaluate the system. After importing the user accounts from AD to the SDP +, I configured authentication via Active Directory with SSO,...
View ArticleRe : After upgrading from 9017 to 9020 I get errors when logging in
For files within 10GB. 1. Go to http://bonitas2.zohocorp.com 2. Select ServiceDesk Plus in the product drop-down list. 3. Provide your email address in Your Email Address: field. 4. Type the...
View ArticleRe : After upgrading from 9017 to 9020 I get errors when logging in
Hi, 1.Edit the file "rebrandinfo.xml " which can be found in below folder <SDPHome>/server/default/conf/ 2. Add the entry '<ADSELFSERVICE name="ADSelfService Plus"/>' before...
View ArticleRe : Request does not fall under your permitted scope
Hi Chris, Please send your contact details to support@servicedeskplus.com. Note: Mention the request id 7127055 in your email. Prem MServiceDesk Plus Support
View ArticleRe : Backupdata.bat fails
Ray, " I believe you are creating and external backup (MS SQL backup), is it correct? NO. We have a backup of the SQL database" - I referred SQL backup as an external backup. An SQL backup...
View ArticleNew Install - Failed To Start Server
New install on Cent 6.5 When I start run.sh I get "Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details" I'm not able to find the logs. The log files I do...
View ArticleRe : Remote Control via SCCM
John, Did you ever get this resolved? If so do you remember how? Thanks
View ArticleError when processing mail
I'm getting an Error when trying to process mail. I did try removing the message listed in the error that does not help. I end getting the same error on the next msg. Any pointers would be appreciated.
View ArticleRe : Cannot login after SSO is enabled
Hi Bruno, Kindly go to Manageengine\Servicedesk\logs and send me the file that says jespa.log I will analyze it and send you the next steps to work on this issue. RegardsCharlesServicedesk PlusSDP...
View ArticleRe : New Install - Failed To Start Server
Please send us the log files from SDP-home/server/default/log folder Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Error when processing mail
Hi Lance, Go to Admin > Mail Server Settings > Stop Fetching and save the settings. Now start email fetching, generate the support file immediately and send it to us for analysis. To...
View ArticleRe : Duplicate Assets (_old)
We are getting a similar problem. I looked over the document, but the only resolution offered was to: uninstall the agent completely from the registry and deploy it through AD GPO. The agent was...
View ArticleRe : Duplicate Assets (_old)
Figured it out. There was a space in front of the service tag, causing the system to think the service tags were different
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Agent Configuration
Hi, We have deployed the asset agent to the computers with wrong information in the agent configuration. Now we replaced the ManageEngineAssetExplorerAgent.msi and only the new computers with the new...
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Java problem trying to run updatemanager
I get this error message from Updatemanager, trying to upgrade from 9005 > 9021 Updatemanager.bat @rem Please set your Java path here.set @echo off rem set JAVA_HOME=C:\ManageEngine\ServiceDesk\jre...
View ArticleRe : Java problem trying to run updatemanager
Hi Otter, The path from where you have executed the updatemanager seems to be from the desktop, which I think needs to be checked. Also "UpdateManager.Ink" is not the correct command. Kindly browse to...
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