Update without running a backup
I ran a backup by hand last night. Today then I try to update it is telling me a backup is recommended and trying to run one. Is it possible to force not to back anything up when I'm doing an update?...
View ArticleRe : VNC Viewer setup
Hello, could you please let me know the correct command for vnc, it is installed in program files. Regards,
View ArticleRe : service desk opening with a blank page
I am having the same problem. I just completed the installation on a Windows Server 2012 machine. When I run the application, it just opens up a blank browser window. I do not even get to the Login...
View ArticleRe : Agent Configuration
Hi Rafeeq, Thanks for contacting us, the agent configuration.vbs file need not be edited but instead as mentioned in the link given below please update the parameter while configuring active directory...
View ArticleRe : HTTP status 500-
Hi, Kindly let us know whether are you using an Alias URL to connect to servicedesk when you are connected on VPN, if yes then can you enter the server name or ip address of the server along with the...
View Articleunable to restore data from fullbackup
I try to restore data to fresh SDP 9019 from fullbackup.I have a 3 backup files backup_postgres_9019_fullbackup_09_25_2014_15_00_part_1 backup_postgres_9019_fullbackup_09_25_2014_15_00_part_2...
View ArticleRe : unable to restore data from fullbackup
first part of log: Please wait extracting backup filePlease wait extracting backup filePlease wait extracting backup filePlease wait extracting backup file...
View ArticleRe : gencert.bat not working ubuntu
Kirk, May I know what error do you get when executing above steps ? Jai Anand KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleLogin Issues to SD+
Having a weird issue with SD+. New instance, fresh install, new server. Users have imported from AD fine. LDAP is configured and connecting fine. If I make a user on the SD+, instead of importing it,...
View ArticleRe : Login Issues to SD+
Hi Julian, Kindly login as a user with administrator privilege and go to Admin --> Windows Domain and check the name of the domain with which you are trying to login to Servicedesk. If the name of...
View ArticleRe : Login Issues to SD+
When I log in as the Administrator (local) I don't get an option for Windows Domain under Admin. Not in it directly, or any sub fields. Under Admin -> Users -> Active Directory I have "Enable...
View ArticleRe : VNC Viewer setup
Hi Ahmad, It depends on the installation directory where the VNC software is installed on a particular workstation. If you have installed it in program files then go to the VNC installation directory...
View ArticleAD Import on a Linux install
We have a fresh SDP install in a Linux environment. However, when I try to "Import Requesters from Active Directory," I receive an error that states; "Active Directory Authentication is not supported...
View ArticleProblem with SDP from the outside
Hi, I'm having an issue with SDP from external access, not on the LAN. I've the server in my LAN and all users can access to it. But I've made a reverse proxy with nginx to access from DMZ to the...
View ArticleRe : service desk opening with a blank page
HI Antony, Please perform the same procedure as mentioned in the previous post. If you still have issues, contact our support team via support@servicedeskplus.com for assistance. Prem MServiceDesk...
View ArticleRe : unable to restore data from fullbackup
Hi, Is this an issue in you production server or in a test environment? Perform the below steps., 1. In the command prompt, go to ..\ManageEngine\servicedesk\bin>stopDB.bat (execute) 2. then,...
View ArticleRe : AD Import on a Linux install
Hi Daniel, If you would like to import users from Active Directory in a Linux installation of ServiceDesk Plus, you have to use the LDAP option and make use of LDAP authentication however...
View ArticleRe : unable to restore data from fullbackup
Hello. Thanks for the answer. I try to restore data in a test environment from my production server. But i think the problem on the production server. When I look into the ConfigurationRecord.sql (in...
View ArticleRe : unable to restore data from fullbackup
Hi, Please send those SQL files to our support for further analysis. Our support email address is support@servicedeskplus.com Mention the request id 7131298 in your email. Prem MServiceDesk Plus Support
View ArticleRe : Update without running a backup
You can skip the backup by clicking on the No during the upgrade. However while upgrading from one version to another forced backup would be taken. Send me the updatemanager.bat file from SDP-home/bin...
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