Hi,
Kindly let us know whether are you using an Alias URL to connect to servicedesk when you are connected on VPN, if yes then can you enter the server name or ip address of the server along with the port number and check for the connectivity. Please let me know the status for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Kindly let us know whether are you using an Alias URL to connect to servicedesk when you are connected on VPN, if yes then can you enter the server name or ip address of the server along with the port number and check for the connectivity. Please let me know the status for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice