Re : Problem with SDP from the outside
Hi Ricard, You have mentioned in your post that the external URL becomes unresponsive sometimes, can you please let us know whether at that very same time are you and your users are able to access the...
View ArticleYou can not create a request for this user
Getting the following error when trying to create a request  "You can not create a request for this user. The user belongs to a site for which you do not have access".  Found a post on this that...
View ArticleRe : ServiceDesk Plus will not load / start
I am having this same problem. I followed the steps and changed the port to 7070. When I go to the page to load it up however, I just get a blank page. This is on a server 2012 os. My email address is...
View ArticleFile Attachments Not Found After Migration
We recently moved our SDP from Windows to a Linux server. It's running fine except the attachments weren't there. I've copied them manually to the new fileAttachments directory, but when I download an...
View ArticleCan't scan windows 8.1 machines
I'm having a lot of trouble scanning windows 8/8.1 devices. I've completely disabled windows firewall so I know that's not involved. Has anyone else run into this?
View Article"Technician Auto Assign" assigning tasks irrespective of technician availability
Hi Team, I have 3 shifts timings operating in my office. 1. Monday to Saturday Day shift operates from 9:30AM to 5:30PM 2. Tuesday to Sunday Day shift operates from 9:30AM to 5:30PM 3. Monday to...
View ArticleRe : Can't scan windows 8.1 machines
Hi Matt, Please try to ping the workstation from the ServiceDesk Server, if you are able to ping the same, then perform a telnet with the agent port configured under Admin->Windows Agent...
View ArticleRe : "Technician Auto Assign" assigning tasks irrespective of technician...
Hi Sujith, As of now we do not have an option to configure technician auto assign based on different shift timings. The operational hours that you define is for calculation of SLA for that site. Also...
View ArticleBusiness Rule Technican Auto Assign For Site Don't Work
I create business rule for site: assign all requests to one technican.The rule is enabled but don't work. For test i create additional action inside this rule: assign specific category to request....
View ArticleError after restoring to new server
Hi, I am attempting to restore to a new application server and a new SQL server. Â I got as far as installing the application on the new server and database (confirmed it worked), restored the data with...
View ArticleSupport Group Email
Hi Guys. I'm trying to set up a ticket flow whereby anyone that sends an email to "network@helpdesk.com" and "developemt@helpdesk.com" are routed to the respective support groups in Servicedesk. I have...
View ArticleSLA Escalations not working
Hello, We are using build 9021 on a MSSQL DB. We have created server SLA's and configured level 1 escalation to alert 10 minutes before the SLA is violated and level 2 to alert when the SLA is...
View ArticleRe : Business Rule Technican Auto Assign For Site Don't Work
Hi Mikhail, If you have created a business rule and if the technician is not getting assigned, then check if there is any Group set on the Template using which the request is getting created. So if the...
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Discrepancy in Assets Used and License
Hello, We seem to have a discrepancy in our licensing and total assets that I cannot reconcile; any help would be appreciated: As you can see, from our assets tab, we have 656 assets in use, but...
View ArticleFailure: Exception occurred while performing the operation - Single user
I have opened a Support ticket with ManageEngine but I have not received a response, so I thought I might post here. We are running ServiceDesk Plus Version 8.2.0 Build 8213. We have a single user that...
View ArticleRe : Business Rule Technican Auto Assign For Site Don't Work
Hi Ok, i have created the site named "Volgograd", next i go to "Users - Support Groups", in drop-down list "User - Support Group for" i choose "Vlogograd". I have created new group named "VG" and add...
View ArticleRe : Failure: Exception occurred while performing the operation - Single user
Hi Dables, We require the logs after the issue is recreated to analyze the root cause. I will reply to the request and please reply to that with the log file. RegardsCharlesServicedesk PlusSDP Support...
View ArticleRe : Stop Timer Still works for Custom Status?
Hi, We are using SDP Enterprise Build 9021 and the same situation is still happening. We need to hide for some technicians with a specific role all the statuses where the timer is stopped, 'On Hold'...
View ArticleRe : Business Rule Technican Auto Assign For Site Don't Work
Hi Mikhail, In this case, please enable cascade execution and see how this works. Also ensure that there is no default Technician set in the Template. Regards, Santhosh Mahiban SDP Support - FAQ...
View ArticlePage Loading Slow
Hi DearsIm using Servicedesk plus version 8.2 up to week a go system was work so good without any delay,but from this week when requester click on the "Add request" the page load about 8sec and then...
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