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Re : You can not create a request for this user
Dear Kris, This will not cause an issue, I request you to provide me the below details which will help me to assist you better. 1. Go to Admin --> Requesters and select the requester for whom...
View ArticleRe : Error after restoring to new server
Hi Mark, Kindly follow the steps given below and let me know the status of the issue. 1. Open command with elevated permission, browse to Manageengine\Servicedesk\bin folder and execute run.bat 2. Wait...
View ArticleRe : Support Group Email
Jeff, Create 2 email box for network and development group in Exchange. You can use the option forward a copy of an email to Servicedesk@helpdesk.com. Add the Email address of the group under...
View ArticleRe : Page Loading Slow
Hi, Send me the following details when this issue occurs. Execute the URL in the a new tab in the browser after logging in as as administrator to the application ASAP before the application goes down....
View ArticleRe : Business Rule Technican Auto Assign For Site Don't Work
Finally, i found the solution! My default request template doesn't contains "Technician" field. I add this field and it works now! Thanks for reply
View ArticleRe : Can't scan windows 8.1 machines
Hi Santhosh, I cannot ping the machine, so this seems that it is a windows 8.1 issue. As part of my troubleshooting I have disabled the windows firewall and am still unable to scan or ping. I am...
View ArticleRe : VNC Viewer setup
Hi, I have the same problem. Unable to run the VNC application. testing: Path, vnc installer on the client computer and server servicedesk . Vnc Version : 1.1.9.3 ultra vnc Install Java Runtime latest...
View ArticleRe : Error after restoring to new server
I was able to access the servicedesk app/site after I ran run.bat, then killed it and tried starting the service without luck. The error that popped up when trying to start the service was: Windows...
View ArticleRe : Can't scan windows 8.1 machines
Hi Matt, If the Ping fails, then the Server cannot communicate with the client machine as the first step is pinging the machine to see if it is reachable. In this case, you can try with script...
View ArticleRe : Error after restoring to new server
Hi Mark, Thanks for the update. I saw the request and in which my colleague has corrected the wrapper.conf file and sent it to you. Kindly let us know whether after you replaced in...
View ArticleRe : ServiceDesk Plus - Notifications Stop Working
We are still on 9.0 build 9018. I am reading the release notes up to 9.0 Build 9022 and don't see this as addressed. Is there an ETA yet?
View ArticleRe : VNC Viewer setup
Hi Ruben, If you have raised a support request for this forum, also update us with this forum link along with the version of Java you are using. To check the java version, execute java -version on the...
View ArticleBest Upgrade Path
Hello, I'm looking to see what is the best path to get my SDP version to the latest version. We are currently Sitting at 8.1.0 Build 8116. Is there anything major that changes or is there anything i...
View ArticleRe : Discrepancy in Assets Used and License
Hi Kevin, Thank you for sharing us the screen shot. The license count that says 739 is the total number of assets that were added under the IT Asset section. This will include Assets that were...
View ArticleRe : Stop Timer Still works for Custom Status?
Hi Gvarillas, As of now we do not treat the custom On Hold status the same way as the default ones. So that is the reason the behavior is not the same. However we have plans to work on the same and fix...
View ArticleRe : ServiceDesk Plus - Notifications Stop Working
Jason, Sender does not contain parameter with multiple values in Junk filter issue is yet to be addressed. We will let you know once this issue gets fixed. Thanks & Regards, Priya Kumar SDP Support...
View ArticleValue '0' Set to Incident Additional Fields, Causing Request Closing Rules to...
We are finding a value '0' is set to some request fields, and this makes the request closing rules to fail. Out of 1000+ requests, only a handful of them seems behaving this way. By looking at the...
View ArticleRe : Value '0' Set to Incident Additional Fields, Causing Request Closing...
Yuko, Please provide us the screen-shots to understand the issue better. Also send your contact details to support@servicedeskplus.com In your email, mention the request id 7136169. Prem MServiceDesk...
View ArticleRe : SLA Escalations not working
Hi Stuart, I apologize for the delay. Please go to the support tab in ServiceDesk Plus > ServiceDesk applications status check and click on Scheduled Activities. It will show the list of Schedules...
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