Hi Kevin,
Thank you for sharing us the screen shot.
The license count that says 739 is the total number of assets that were added under the IT Asset section. This will include Assets that were successfully scanned or manually added.
When the Assets are scanned into the system or added manually into the system, they will get added as In Store state. So when we need to associate the Assets to the Users, then we need to change them to In Use. So the count 656 is when you manage the assets that came in.
So both the count's are different and they are not the same. Please check this out and get back to us for further assistance.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Thank you for sharing us the screen shot.
The license count that says 739 is the total number of assets that were added under the IT Asset section. This will include Assets that were successfully scanned or manually added.
When the Assets are scanned into the system or added manually into the system, they will get added as In Store state. So when we need to associate the Assets to the Users, then we need to change them to In Use. So the count 656 is when you manage the assets that came in.
So both the count's are different and they are not the same. Please check this out and get back to us for further assistance.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice