Hi Gvarillas,
As of now we do not treat the custom On Hold status the same way as the default ones. So that is the reason the behavior is not the same. However we have plans to work on the same and fix it in one of our hotfix. Please make a note of the Feature ID:SDF-47818 for your reference.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
As of now we do not treat the custom On Hold status the same way as the default ones. So that is the reason the behavior is not the same. However we have plans to work on the same and fix it in one of our hotfix. Please make a note of the Feature ID:SDF-47818 for your reference.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice