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You can not create a request for this user

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Getting the following error when trying to create a request
 
"You can not create a request for this user. The user belongs to a site for which you do not have access".
 
Found a post on this that referenced having special symbols in the name. Like (/ ' ") etc
This is not the case here. The only difference I see among the technician log ins is that his login account starts with a capital letter.  In fact the first two are capitalized.
 
Would this cause an issue?

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