Hi Julian,
Kindly login as a user with administrator privilege and go to Admin --> Windows Domain and check the name of the domain with which you are trying to login to Servicedesk. If the name of the domain is listed in lower case then please change it to be in capital letter and then check for the issue.
If the domain is listed as 'test.com', change it as 'TEST.COM'. If this is not the issue then I request you to send an email to support@servicedeskplus.com and mention this forum post to identify the request.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Kindly login as a user with administrator privilege and go to Admin --> Windows Domain and check the name of the domain with which you are trying to login to Servicedesk. If the name of the domain is listed in lower case then please change it to be in capital letter and then check for the issue.
If the domain is listed as 'test.com', change it as 'TEST.COM'. If this is not the issue then I request you to send an email to support@servicedeskplus.com and mention this forum post to identify the request.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice