Hi Otter,
The path from where you have executed the updatemanager seems to be from the desktop, which I think needs to be checked. Also "UpdateManager.Ink" is not the correct command. Kindly browse to the bin(Manageengine\Servicedesk\bin) folder from command prompt and execute 'Updatemanager.bat'.
If you still face any issue in upgrading the application, kindly let us know for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
The path from where you have executed the updatemanager seems to be from the desktop, which I think needs to be checked. Also "UpdateManager.Ink" is not the correct command. Kindly browse to the bin(Manageengine\Servicedesk\bin) folder from command prompt and execute 'Updatemanager.bat'.
If you still face any issue in upgrading the application, kindly let us know for further assistance.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice