Scheduled backup failed in sdp+ 9023
got error by email:
Dear Admin,
- Unable
to take the backup of ServiceDesk Plus, So please contact your
database Administrator [OR]
product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com
- java.lang.Exception:
Unable to get the data from [SeqGenState] table at
com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1453)
at
com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:1079)
at
com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:365)
at
com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:100)
at
com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:93)
at
com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706)
at
com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
at
com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
at
com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
at
com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)
at
com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)
at
com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)
at java.lang.Thread.run(Unknown Source)