Cannot restart SDP
Hi, On a Windows machine, I cannot seem to get SDP to restart. I actually have to reboot the machine to have it started. I am using the installed shortcuts in the start menu "Shutdown Service Desk"...
View ArticleRe : FAILED to update SDP 9018 to any other version
Thanks for the info Albert. However this doesn't work in my case unfort... i've did a clean install 9018 again, restored full backup which works fine, but i cannot upgrade to 9023, it says there's a...
View ArticleRe : FAILED to update SDP 9018 to any other version
As i thought: I am trying a reinstall for the 6th time now, and gonna try to delete the duplicate item it's refering to in my CMDB, and then try upgrading again. It worked :-) Regards, Insectiside
View ArticleSDP+ 9023. Backup failed
Scheduled backup failed in sdp+ 9023got error by email: Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further...
View ArticleRe : SDP+ 9023. Backup failed
Too bad this is happening. Speaking for myself, i'm starting to feel more and more disliked about the stability and quality of the coding behind the application: - I had failed upgrades more then once,...
View ArticleRe : SDP+ 9023. Backup failed
If I run backup.bat from bin directory, it runs with error Please wait ! backup in Progress................... 0-----------------------50------------------------100(%)...
View ArticleRe : Cannot restart SDP
mb windows UAC?Did you run start and restart with administrator privileges? You can start and restart SDP+ from administrative toos\services mmc
View ArticleRe : Merge request error
backup failed, think it's also links with this problem https://forums.manageengine.com/topic/sdp-9023-backup-failed
View ArticleRe : Some assets failing auto scan
Hi Lino, When the agent is first installed on a workstation, irrespective of whether 'scan at boot' is enabled or not, agent will scan the workstation and will send the data to the server. Later if the...
View ArticleRe : Won't start after fresh install.
Nope. This has me stumped as well. Is there a more up to date installation doc? The publicly available one is nearly three years out of date and has a few errors. And is incomplete. I'd really like...
View ArticleWill not connect to Active Directory
I am currently setting up ServiceDesk Plus and i have everything configured for it to connect to AD but it will not pull my AD structure. Any suggestions?
View Articleauthentication key
hello I'm trying the free professional version of servicedesk plus but I'm not able to get the authentication key to provide it for desktop central, what can i do to have
View ArticleRe : ServiceDesk Plus update Active directory user info
Hi zibius , ServiceDesk Plus can only read info from Active Directory, it does not sync with it. Hence it is not possible to update modification to user profiles via ServiceDesk Plus in...
View ArticleRe : Install Missing plugins
HI Joshua, Dashboard charts depend only on the flash plugin, in your case flash plugin is up to date however the message is shown. We need to check if the issue is due to browser compatibility....
View ArticleRe : Will not connect to Active Directory
Hi John, Kindly go to Admin --> Active Directory and select 'Import Requesters from Active Directory', by now if you see the list of OUs then click on 'refresh' and send us the screenshot of the...
View ArticleRe : Install Missing plugins
Updating the Flash player didn't change anything, but after I restarted my PC it works fine now. On another machine, I had to update Flash twice before the error went away, but did not have to restart...
View ArticleRe : Install Missing plugins
Joshua, I suspect the problem may be with the plugin which might have not been applied properly. Observe the working and update us if you face any issue in the future. Prem MServiceDesk...
View ArticleRe : SDP+ 9023. Backup failed
May I know the database that you are using so that I can give you a query to fix the backup issue. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleSDP 9024 Login issue
We installed SDP 9024 but not login with default username and password. (U :administrator and P :administrator)getting below error.. Please your advice...
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