Re : SDP 9024 Login issue
Hi, Kindly follow the steps given below and let us know the status for further assistance. 1. Go to Manageengine\Servicedesk\Server and copy the file that says 'reinitialize.bat' and place it in...
View ArticleRe : authentication key
Login in as a admin-->Go to Admin tab-->Edit a technician -->Generate the API Key and configure the same in Desktop Central. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk...
View ArticleCan't discover computers.. help! - Problem while discovering the workstation.
I am having issues getting computer discovery to work in production. First try in our testing environment worked so never thought it'd be an issue. When I scan the computers OU it detects the machines...
View ArticleRe : Will not connect to Active Directory
I do not get anything when I click on that option. Now, I think is has synced something up to Service Desk because I can't login with the default info and I don't have access to the admin side of the...
View ArticleRe : Will not connect to Active Directory
Hi John, Kindly follow the steps given below to reset the local password of Servicedesk admin account and login to the application check whether the details provided under Admin --> Windows Domain...
View ArticleRe : SDP+ 9023. Backup failed
Refer to the instruction given below to connect to the Database : For PGSQL database,connect to the database following the below steps and then execute the queries. Open command prompt on the...
View ArticleRe : SDP+ 9023. Backup failed
the same sql request was therehttps://forums.manageengine.com/topic/merge-request-error but it didn't helped
View ArticleRe : SDP+ 9023. Backup failed
Please execute the following queries in New query report one by one and send me the output select * from servicedefinition select * from tabledetails select * from dynamictables select * from...
View ArticleRe : SDP+ 9023. Backup failed
select * from servicedefinition empty select * from tabledetails https://yadi.sk/i/uqhGXLRDcW9RP select * from dynamictables https://yadi.sk/d/gPiYCM7OcW9Un select * from servicemetatable empty
View ArticleServiceDesk Plus - re-using Change Additional Fields causes confusing entries...
(Reported with respect to ServiceDesk Plus build 9108 Enterprise) Apologies if this is a duplicate topic, but I couldn't find this mentioned when I searched the forum and known issues. Background: The...
View ArticleRe : SDP+ 9023. Backup failed
Execute this query in the Database and then try to run the backup. Let us know the status of the case. select * from servicereq_301; select * from arc_servicereq_301; If there are no data on this table...
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How to move assets into a specific product section....
I use ServiceDesk Plus 9.0 Build 9017. I made a new sub category under the Assets > IT Assets (might be named different for you) section for our thin client PC's. Upload the CSV file under that...
View ArticleRe : Can't discover computers.. help! - Problem while discovering the...
Hi, If the workstations are windows machine, I would request you to go for a agent scan so that these issues are eliminated. For more information on implementing agent scan you can check the link...
View ArticleRe : Merge request error
after https://forums.manageengine.com/topic/sdp-9023-backup-failedmerge requests works
View ArticleRe : Can't discover computers.. help! - Problem while discovering the...
The issue was AD permissions. Basically the service account doesn't have the permissions to access AD objects. I need to refresh my memory on exactly what I need to set but a Domain Admin account fixed...
View ArticleSDP Notifications Ignore Font Setting
Hi, I have all my notifications set using the Verdana font from the notification web editor. Format type is set to HTML. However, any content variable (ie. $Description, $Title, etc.) reverts to a...
View ArticleRequest Catalog - Alphabetizing Request Templates
(logged with respect to ServiceDesk Plus 9018 Enterprise) Any update on Issue ID SD-46437? We are desperate for this to be resolved as Self Service Portal across our organization. We are about to...
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