Re : Can't discover computers.. help! - Problem while discovering the...
Hi, Thanks for the update, if you need further assistance you can email us at support@servicedeskplus.com. Thanks, Ben
View ArticleRe : Request Catalog - Alphabetizing Request Templates
Hello, The same applies for our company; we desperately need the templates to be displayed in alphabetical order, especially since we have categories with more than 100 templates in it! Best...
View ArticleIncident Description Problem
Hi, after update to 9024 I cant enter any text in Description when I want to create new incident also I can't make any change in default incident template please help me to resolve this problem
View ArticleMAIL_FETCHING
Exception while trying to send notification for th... Helpdesk - - Error 08/11/2014 02:45 PM System Info in email fetching MAIL_FETCHING - - Error 08/11/2014 02:42 PM System General Exception3...
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Service deskplus not starting
I have been runnning service deskplu on windows server 2008 R2 for sometime now and it was working great. four days a go i mistakenly installed 3cx phone systems and now i cannot seem to get to the the...
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Re : Reply Email History
Hi Richard, Sorry for the delay in response. Request you to kindly check whether $Description is added as a parameter in the template that is used while replying to a request from within Servicedesk....
View ArticleRe : Multiple System Generated Replies
Hi Monsalve, I request you to kindly send us an email to support@servicedeskplus.com with your convenient time and direct contact number, I will call you to analyze the issue on remote session. Please...
View ArticleRe : MAIL_FETCHING
Hi Davis, Kindly go to Admin --> Mail Server Settings and click on STOP FETCHING and save the changes. If you get a error message then please take a screenshot of it and send it to us. Then click on...
View ArticleRe : Won't start after fresh install.
Hi Matt, Can you please provide us your contact details to support@servicedeskplus.com, along with this forum link, so that we shall have a session and look into this issue. Regards, Santhosh Mahiban...
View ArticleDisable specific file Attachment extension
Hi; I want to block some file formats when opening due to new security demands. (HTML files, for example) Is it possible to do this?
View ArticleRe : Service Desk administrator password reset
I have a same problem during restoreData on the test server 9019 pgsqlerror is 10.11.2014 16:49:08 com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isDBReadyToAcceptConnection INFO:...
View ArticleRe : Request Catalog - Alphabetizing Request Templates
We are yet to work on this feature. We will let you know once this feature is released. Currently most frequently used Service will be listed in order. Thanks & Regards, Priya Kumar SDP Support -...
View ArticleRe : How to move assets into a specific product section....
Select those Assets from Workstation list view -->Go to Actions-->Modify type and choose Thin Clients. Assets will be moved to Thin Client list. Thanks & Regards, Priya Kumar SDP Support -...
View ArticleRe : Service deskplus not starting
Hi, I request you to try the below steps and let us know the status. # Stop the ManageEngine Servicedesk plus Service. # Open command prompt (Right click run as an administrator) # Go to...
View ArticleRe : Incident Description Problem
Hi Masoud, Kindly follow the steps given below and let me know the status for further assistance. 1. Stop the service of the application from services.msc 2. Go to Manageengine\Servicedesk\applications...
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Re : How to move assets into a specific product section....
Thanks for the reply, but I do not have that option under actions. Is it possibly a permission that needs to be added to my account?
View ArticleRe : Incident Description Problem
Hi, Thanks for your respond, I did that but the problem not solve yet. some of template are working but new templates and default template not working
View ArticleRe : using F5 SSL
Hi Support Team, We are facing the same Issue - is there a solution for this ? We have the same setup - ServiceDeskPlus published via F5 Loadbalancer - VIP is listening to 443 - then connects via 80...
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