Asset information is lost when Product Type is changed from Workstation to...
Dear Support, I am trying to categorize the desktops and laptops from the default Workstation container and move them to a different bucket called Laptop / Desktop. This move is purely based on their...
View ArticleRe : Disable specific file Attachment extension
Hi Omer, When you click on any file attachments in ServiceDesk, the file will first get downloaded and then its that machine behavior to open the file in the required format. So from the application's...
View ArticleRe : How to move assets into a specific product section....
If you have SDadmin role assigned to you then you will have the option Modify type. However if you search for the assets and then click on the Actions option, you will not find the Modify type. Click...
View ArticleRe : How to move assets into a specific product section....
Dear Priya, I did the same as you suggested since I am also facing this issue and there is another thread opened for it. However, when I change the product type, the CI details are lost. (ex.- OS,...
View ArticleRe : How to move assets into a specific product section....
I got your point now. You can add a CI type as Thin Clients under Admin--->Configuration Item types and move the Assets under this new CI type. Regards, Priya Kumar SDP Support - FAQ ServiceDesk...
View ArticleRe : Incident Description Problem
Hi Masoud, I request you to kindly send an email to support@servicedeskplus.com with your convenient time and direct contact number. We will call you to analyze the issue. Please refer this forum post...
View ArticleRe : How to move assets into a specific product section....
Added the new CI type with the name "Thin Clients", but I don't see an option to add, move, or remove an asset to that new type and I'm not even sure where it is to verify it was made properly. Where...
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empty notification when creating a ticket
Hi, Is there a place where I could get what is behind this empty notification ? It occurs when I create a new ticket. Thanks in advance
View ArticleCC'd user can't access request
We are finding that when a user submits a request, and they cc someone else into the email to create the request, that the cc'd user doesn't have access to the request when they try following the link...
View ArticleMandatory Field problem resolution
When i make a problem and wanted to add a solution or workaround "topic" is a Mandatory Field.I have to fill in the topic and add the description automatically into solutions. Can i turn this off?
View ArticleRe : How to move assets into a specific product section....
After creating a CI type named Thin Client under CI type named Workstation, go to Product list and update the Product type of the Thin client Product. Go to CI type list ---->Click on...
View ArticleRemove Mandatory Field
When I want to add a resolution or workaround to a problem i have to select a "topic" this is a Mandatory Field. Each discription gets copied to the solution tab. I dont want this because some...
View ArticleRe : Service Desk administrator password reset
Ehsan, Database name is spelled incorrectly in the query. C:\ManageEngine\ServiceDesk\pgsql\bin>psql.exe -U postgres -p 65432 -d servicsk C:\ManageEngine\ServiceDesk\pgsql\bin>psql.exe -U...
View ArticleUpdate install vs clean install
Hi, I compared the files in the install folder across two different types of install due to weird behaviors of our live environment (which has started with build 9020 and was updated to 9023) with a...
View ArticleSoftware Licenses
Unable to create a volume license for software 2 instances for a particular software title. Do not have this issue with any manufacturers please advise
View ArticleLocking account
Hi all!A few weeks ago after i changed my AD password i got an issue that my account is permanently locking by GPO after a few unsuccessfull tries to authorize. Today i found that the reason of such...
View ArticleRe : Asset information is lost when Product Type is changed from Workstation...
Hi, With regards to classifying a workstation as a Desktop or a Laptop, we perform this activity under Admin->Product. We do not move them under a separate module called as Desktop/Laptop. If you...
View ArticleRe : empty notification when creating a ticket
Hi Maxime, Please recreate the scenario and send us the Support File found under the Support Tab to support@servicedeskplus.com, along with this forum link for analysis. Regards, Santhosh Mahiban SDP...
View ArticleRe : Mandatory Field problem resolution
Hi Jordi, Our Solutions Module(Knowledge Base) is sorted based on Topics, so that this will be helpful for the Users to search or filter their required Solutions accordingly. So topics will be a...
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