Hi Omer,
When you click on any file attachments in ServiceDesk, the file will first get downloaded and then its that machine behavior to open the file in the required format. So from the application's end, we do not have an option to restrict certain files from being opened.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
When you click on any file attachments in ServiceDesk, the file will first get downloaded and then its that machine behavior to open the file in the required format. So from the application's end, we do not have an option to restrict certain files from being opened.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice