Hi Davis,
Kindly go to Admin --> Mail Server Settings and click on STOP FETCHING and save the changes. If you get a error message then please take a screenshot of it and send it to us.
Then click on START FETCHING and then go to Support tab and generate support file and send it to us for analysis.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Kindly go to Admin --> Mail Server Settings and click on STOP FETCHING and save the changes. If you get a error message then please take a screenshot of it and send it to us.
Then click on START FETCHING and then go to Support tab and generate support file and send it to us for analysis.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice