Hi Lino,
When the agent is first installed on a workstation, irrespective of whether 'scan at boot' is enabled or not, agent will scan the workstation and will send the data to the server. Later if the workstations restart the scanned data will not reach the server. To check whether 'scan at boot' is enabled go to Admin --> Windows Agent Configuration --> Configure.
But after installing the agent when you trigger a scan from the application it will connect to the agent on that particular PC and will scan it. Kindly check the agent port once again under 'Windows Agent Configuration' and check the connectivity between the server to the workstation using the command given below,
telnet worktationname 9000(agent port)
Please note: You need to execute the telnet command on the server where service desk is installed. Let us know the status and we will be able to analyse further.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
When the agent is first installed on a workstation, irrespective of whether 'scan at boot' is enabled or not, agent will scan the workstation and will send the data to the server. Later if the workstations restart the scanned data will not reach the server. To check whether 'scan at boot' is enabled go to Admin --> Windows Agent Configuration --> Configure.
But after installing the agent when you trigger a scan from the application it will connect to the agent on that particular PC and will scan it. Kindly check the agent port once again under 'Windows Agent Configuration' and check the connectivity between the server to the workstation using the command given below,
telnet worktationname 9000(agent port)
Please note: You need to execute the telnet command on the server where service desk is installed. Let us know the status and we will be able to analyse further.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice