Hi John,
Kindly go to Admin --> Active Directory and select 'Import Requesters from Active Directory', by now if you see the list of OUs then click on 'refresh' and send us the screenshot of the page. If you get an error then immediately go to Support tab and generate support file and send it to me for analysis.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Kindly go to Admin --> Active Directory and select 'Import Requesters from Active Directory', by now if you see the list of OUs then click on 'refresh' and send us the screenshot of the page. If you get an error then immediately go to Support tab and generate support file and send it to me for analysis.
Regards
Charles
Servicedesk Plus
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice