Mitch,
When a request is created in a Group, configure the notification to sent a technician. When a request is unpicked in the Group, configure the notification to be sent to all the members in the Group.
Thanks & Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
When a request is created in a Group, configure the notification to sent a technician. When a request is unpicked in the Group, configure the notification to be sent to all the members in the Group.
Thanks & Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
