Re : Business Rules
Thank you for your response, i've resolved it by re-creating the business rule
View ArticleRe : AD Migration Technician Reverting
Hi Arc, If you are migrating your users from one domain to the other, then ensure that you are not importing the same users from another domain. For example, you have domains ME, ManageEngine and...
View ArticleRe : Technician account disappeared
Can you check whether those 2 logins are present under Admin-->Requesters. If so delete those requesters and add the login name to these technicians. Regards, Priya Kumar SDP Support - FAQ...
View ArticleRe : Notification question
Mitch, When a request is created in a Group, configure the notification to sent a technician. When a request is unpicked in the Group, configure the notification to be sent to all the members in the...
View ArticleUnable to add business rules
Hello, I wonder if someone can help? I have been attempting to add a business rule without any success and being the first time we have tried to use this functionality I'm wondering if there are any...
View ArticleRe : Unable to add business rules
Paul, Are you able to provide a screenshot of one of the Rules you've tried to create that we can review? One thing to check might be if you are using Sites and if the rule you've created is across all...
View ArticleRe : Unable to add business rules
Hi, Thanks for the quick response. Yes we do use sites and it would be against all sites. Having said that I can't see where you associate a rule against a specific site! I have attached a...
View ArticleRe : Unable to add business rules
Hi Paul, Just above where your image is cropped you will be able to identify if the Rule is a default to apply to all sites or is a site specific rule. If you are still stuck I can give you a call to...
View ArticleRe : How to remove resource Info objects
Hi Matt, If you have used the product Category under any Incident/Service/Problem/Change Requests, then we cannot delete the same and it will get marked as "Not for further Usage". The same applies for...
View ArticleRe : Technician account disappeared
Hi Priya, The missing technician accounts do not exist in Admin-->Requesters. Also, as you can see the screenshot attached, I am able to login to the SDP Portal using the disappeared accounts. I...
View ArticleRe : Unable to add business rules
Hi, Yes, sorry I should have included that... it's set to default. Thank you Paul
View ArticleService Catalogue templates disappear from Admin view
Is there any way we can see "all the templates"? This is strange because we already have version 9 and the last month we had no problem, suddenly we stopped seeing them, even with the admin user. Thanx
View ArticleRe : Migration from postgres SQL to MSSQL - duplicate in softwaremanufacturer...
Hi Bart, Thanks for sending the file, I have edited and added 'softwaremanufacturer' table to the ignore list so that the duplicate entry present on that table will be now ignored during the upgrade....
View ArticleRe : Unable to add business rules
Hi Paul, Kindly send me the screenshot of Admin --> Helpdesk Customizer --> Request Closing Rules, if there are any fields that are set as mandatory to be filled in before closing a request then...
View ArticleRe : Service Catalogue templates disappear from Admin view
Hi Roberto, When the Request Templates are assigned with an Support Group and if the technician(even Admin) does not belong to that Support Group, then the templates will not be visible. So edit the...
View ArticleRe : Technician account disappeared
Please send us your contact details to Support@servicedeskplus.com with Request ID 7153904 as a reference to this issue. We will have a remote session to further work on this case. Thanks &...
View ArticleRe : Locking account
Hello Priya,i have no Win domain scan running from my account. And i can't find smth like "Admin-->Incoming or Outgoing". What are you takling about?
View ArticleSDP SQL Windows credentials
Hello to all, is it possible to use windows credentials (AD Account) in changedbserver.bat to connect to SQL Server? Thanks in advance
View ArticleRe : ServiceDesk Plus and mail formatting
Jason, Did this get resolved? We've been having a similar issue with incoming email losing HTMl formatting since June 2014. I have a ticket open with support but they haven't been able to determine a...
View ArticleRe : How to remove resource Info objects
Sooo... here's the problem I have with your response. If the intent is to keep the "asset", in regard to the configuration, the same because of old incidents, your system does not work that way. I...
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