Re : ServiceDesk Plus and mail formatting
Hi Jeff, No they never really figured it out for me either but what I found on my own were emails sent from a phone with a font other than default would cause the formatting to mess up. There is no...
View ArticleRe : E-mail IDs to Notify field not functioning
It's not always practical to enable that global setting. We only try to use it for New Hire requests using a New Hire template. Turning on the CC User notification globally affects us negatively.
View Articleemail to custumer
how do I get when I open and close a call in ServiceDesk Plus it sends an email to the customer?
View ArticleRe : ServiceDesk Plus and mail formatting
Jason and Jeff, May I get the Ticket ID for the analyzing issues. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Locking account
You need to login as a administrator in Servicedesk to get these options. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unable to add business rules
Hello, I made the changes suggested by Charles and also Chris at Set3, but still had no success. I have also tried to set rules for other scenarios, such as change category but none seem to work....
View ArticleRe : E-mail IDs to Notify field not functioning
Hi dbreaux1 , Notification Rules are not template specific, it is a global configuration. If you need the CC user to be notified, then you have to enable it under Admin > Helpdesk >...
View ArticleRe : Locking account
Do you mean log in like user who have administrator priveleges or called "Administrator"?
View ArticleRe : TimeZone updates
Hi, To change the time zone in ServiceDesk Plus, you will need to choose the relevant time zone from the Personalize Tab, there are certain Time Zones with Day Light updates. Once changed, check how...
View ArticleRe : How to move assets into a specific product section....
It looks like that option under action is only going to change the product/model type rather than the asset type (CI type?) that it is listed under. I already have these assets listed under the...
View ArticleRe : email to custumer
Hello, This can be configured within Admin -> Notification Rules Best regards set3 Solutions
View ArticleRe : ServiceDesk Plus and mail formatting
The ticket I had was Request ID :##7100807##. I just included some examples to mesdp1@zohocorp.com and got back ticket #32, 33, and 34. Note that I also just yesterday had a test instance of...
View ArticleRe : How to remove resource Info objects
Hi Matt, This is how the current model has been designed and I do understand the inconvenience regarding the same. We have plans in our roadmap to fix this in one of our hotfix, also make a note of the...
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How to map Department Head
I want to map Department Head using CSV file. when I go to import the file, there is no available column chooser for department Head. When I look in CMDB for Department, the Department Head field is...
View ArticleRe : REST API GET_REQUEST operation is always returning errors.
Hi Steven You are using Build 8106 in which the REST API support is not available. Please upgrade to our latest version to make use of our REST API's. You can contact our support at...
View ArticleRe : SDP SQL Windows credentials
Hi, We only support SQL Authentication to connect ServiceDesk with MSSQL. So the credentials that we provide in ChangeDBServer.bat is going to be an database password that we create in your SQL server....
View ArticleRe : How to map Department Head
Hello? Is this going to be fixed fairly soon? Am I doing something wrong here?
View ArticleRe : How to move assets into a specific product section....
That CMDB section was the missing piece. I'm good now. Thanks!
View ArticleRe : Locking account
Please check whether your account is configured under Admin-->Mail Server settings-->Incoming and Outgoing. Check whether your Credentials is used in Network scan option. Thanks & Regards,...
View ArticleRe : Duplicate requesters when importing from Active Directory
Duplicate of requester will happen if the Login name and Email address of the Existing requester does not match the new requester details fetched from AD. Please check whether all the requester have...
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