Re : Service Catalog - Resource Info - Not saving in template
May I know the build number of the application from Help-->About. Send us the screen shot of this issue. Also let us know about the Browser being used. Thanks & Regards, Priya Kumar SDP Support...
View ArticleRe : How to map Department Head
Ash, As of now Department Head field is not imported while importing the requesters. Let me forward this requirement to the development team. Thanks & Regards, Priya Kumar SDP Support - FAQ...
View ArticleRe : Locking account
When the account locks, send me the Zip of log folder from SDP-home/server/default/log folder. Also generate the Support file from Support tab and send me the file. Thanks & Regards, Priya Kumar...
View ArticleRe : Adding LDAP Auth failing
I sent the file in yesterday to the servicedeskplus-support@manageengine.com email address. Thanks, Jo
View ArticleRe : Desktop Central Agent
Hi Mike, When you have integrated ServiceDesk with Desktop Central, you can push the Asset Data that is fetched by DC. So inorder for DC to scan their machines, you need to install DC agent on all...
View ArticleRe : Service Catalog - Resource Info - Not saving in template
Build is 9027 Browsers: IE 10 and Chrome Version 39.0.2171.65 m Attached is a screenshot. I want to check off some of the boxes and save as a template. Thanks
View ArticleCannot start Help Desk
We install the Help Desk in to a customer, before the 30 days we went to install the license and the system was down, we try to restart it to install the licens but it do not start. We configure the...
View ArticleRe : Cannot start Help Desk
Hi Jose, If the license has expired and if you are trying to start the application to apply the license, then please stop the application from servies.msc. Then open a command prompt as an...
View ArticleFailed to start the server. Please refer logs for more details -- 64 bit on a...
Hi, What command(s) need to be executed / what steps need to be taken to start the application ServiceDesk successfully ? root@fr:/apps/ServiceDesk/bin# sh run.sh Not exists...
View ArticleDeleting Assets takes a very long time
Hi All, Not sure if this is a problem as such so I figured i'd post this as a question as its not something that's completely broken or affects us in any bad way. I noticed that now if we try to...
View ArticleRe : Failed to start the server. Please refer logs for more details -- 64 bit...
We would like to have look into this issue over a remote session. Please send your contact details to Support@servicedeskplus.com along with this forum link. Thanks & Regards, Priya Kumar SDP...
View ArticleRe : Service Catalog - Resource Info - Not saving in template
I am unable to recreate this issue in same build. Please recreate this issue and send me the Support file from Support tab Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help...
View ArticleRe : SLA Escalations not working
Hi mauro.cerutti , Please send your contact details to support@servicedeskplus.com, we shall analyze this issue on a call. Note: Mention the request id 7156832 in your email. Prem MServiceDesk...
View ArticleRe : Deleting Assets takes a very long time
Hi monkwithamullet , Please go to Support Tab > ServiceDesk application status check > click on Data Count in Table > save the results and post it for further analysis. Prem...
View ArticleRe : Windows Security Box
Hi Ryan Fagan , Do you user Pass-Through Authentication? (Single Sign-on) Is is properly configure and working? In the browser settings, try adding ServiceDesk Plus URL to the local...
View ArticleMail fetching problem on SDP server
Hello to all, we have experienced some problems with mail fetching. After some days working correctly, for some reason suddenly it stops fetching mail showing these errors on log server (error 3009):...
View ArticleRe : Service Catalog - Resource Info - Not saving in template
Attached is the support file as requested. Thanks
View ArticleRe : Mail fetching problem on SDP server
Hi jchillida , Please go to Admin > Mail Server Settings > Stop Fetching and save. Check if you receive any error. If not, then start the mail fetching and create a support file...
View ArticleRe : Cannot start Help Desk
Thanks, I was able to install the license and start the system.
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