Re : Deleting Assets takes a very long time
Hi Prem, Thanks for your response, attached is our Data Count. I also noticed deleting a batch of assets scanned using the Network Scan didn't take anywhere near as long as the assets scanned using...
View ArticleRe : How to map Department Head
We have added this feature in our features list. Use this feature ID SDF-54955as a reference to your feature requirement Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : MAIL_FETCHING
Please send us the Support file from Support tab to work on this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Service Catalog - Resource Info - Not saving in template
We would like to have look into this issue over a remote session. Please send your contact details to support@servicedeskplus.com along with this forum link as a reference. Thanks & Regards, Priya...
View ArticleRe : Send email to external people
Hi Stuart, You may need to make an exception in the anti-relay rules on your Exchange server for the SD+ server. Hopefully this might help. Best regards set3 Solutions ManageEngine Partner
View ArticleRe : Send email to external people
Thanks. Do you have any pointers where in Exchange I might need to look?
View ArticleRe : Paste a picture into request body from clipboard
Hi, Same problem. When will you resolve the issue? We use IE as a corporate browser. thanks in advance, Aritz.
View ArticleRe : MAIL_FETCHING
Davis, Refer to the error given below: [18:24:27:632]|[11-26-2014]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[44]|: FFF Inside the message constructor of...
View ArticleRe : Send email to external people
Hi Stuart, I'm not an expert on Exchange but I think the link below might explain this further http://exchangeserverpro.com/exchange-2013-configure-smtp-relay-connector/ Berst regards set3 Solutions...
View ArticleRe : Revoering deleted records
Hi Shriramar, The system logs once deleted will get removed completely from the database. Also the snapshot you have taken is after the deletion of the system logs, which will not be helpful. Since...
View ArticleRe : Revoering deleted records
Hi Santhosh: Thanks for your reply. is there any way this can he achieved? from any log files in the server, or MSSQL transaction logs etc. I don't want the system logs to be restored in the...
View ArticleRe : Revoering deleted records
Hi Shriramar, You can use the below query under the Reports Tab->New Query Report and extract the data out in a PDF, XLS or CSV. This can only be done from ServiceDesk Plus application. There is no...
View ArticleRe : E-mail fetching
I have the same problem as you. The ServiceDesk Plus application does not capture the incoming mails. I have an open case, the technician ServiceDesk , informs me that it is a problem of time zone. As...
View ArticleRe : Incident Template for Requester Drag and Drop greyed out
This is now happening to me. 2 weeks ago I didn't have this issue now, regardless of which incident template it is I cannot drag anything onto the requester tab. FYI we are using IE11 and ALL fields...
View ArticleI cannot assign the person with SDAdmin privileges with a change manager role
Running SDP build 9020 (postgres configuration). My account has the SDAdmin role and as such, I am do not see the listings of roles in my account details area and cannot add other roles to my account...
View ArticleSearching solution not working
Hi there, After upgrading ServiceDesk Plus from 8217 to 9027, searching the solution seems to be off.I thought by 9027 this indexing issue has been fixed? Please advise how to fix this.Or perhaps I...
View ArticleRe : E-mail fetching
Ruben, May I know the Request Id that is created in Servicedesk Support? So that I can analyze the issue. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleRe : E-mail fetching
Hi Priya, I have an open case , Id : 7158019 - Incoming mail Error. . Support Team - ServiceDesk , tells me that it is a problem of time zone. Please you can check if I need to solve this problem for...
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