Re : E-mail fetching
Hi Camila, Thank you for providing us the Request ID. I will take it up from there and look into the request at the earliest. Regards, Santhosh Mahiban SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : Mail fetching problem on SDP server
Hi Prem M, this is our support file after mail fetching crash in SDP. Tell me if you need more information. Thanks in advance
View ArticleRe : Searching solution not working
Hi Apurnama, The re indexing has to be sorted manually. Please connect to the Database and execute the Query given below by running the command prompt as an Administrator. If your database is MYSQL,...
View ArticleRe : Desktop Central agent integration in SDP
Hi Mike, If you have deployed Desktop Central Agents on all the workstations and if the integration between SericeDesk and Desktop Central are set correctly, then the assets from DC will be pushed into...
View ArticleRe : Mail fetching problem on SDP server
There are not much traces on the logs that you have sent. I could see only few traces on Mail Sending. Please send these details when the issue occurs. Take a Thread dump when you see mail fetching is...
View ArticleRe : I cannot assign the person with SDAdmin privileges with a change manager...
Hi wyne1234 , You can not edit your own account login details or privileges, you may have to login as a different user with admin privilege and then change your account privilege. Provide...
View ArticleRe : Incident Template for Requester Drag and Drop greyed out
Hi Jacqui, Kindly send us your convenient time and direct contact number to support@servicedeskplus.com, I will call to analyze this issue over remote session and then assist you accordingly. Please...
View ArticleOutgoing mail TLS
Hi, I'm trying to enable TLS for outgoing mail on port 25. When it's enabled SD plus is unable to send messages. I've verified that TLS is working on our mailserver. In the SDP logs I see the...
View ArticleRe : Paste a picture into request body from clipboard
Copying and pasting content in Html area of Servicedesk using IE is already fixed. Please check the same in latest build 9028/9029 and let me know. Thanks & Regards, Priya Kumar SDP Support - FAQ...
View ArticleRe : Deleting Assets takes a very long time
Hi monkwithamullet, I checked the scan history and I found more records in one of the tables that holds hardware audit changes. 1 HwAuditHistory 1138671 Please check if scan history cleanup is...
View ArticleRe : Outgoing mail TLS
Never mind. It works now. I went to the jre/bin folder and started the javacpl.exe. This gave me a user interface where I could manage the Java certificates. I then imported the CA root certificate and...
View ArticleSSO Problem IE 10/11
I cannot get single sign on (SSO) to work with our SDP 9.0 (9023). I have followed the instructions online and in the configuration settings page for SSO. The computer account appears to be working...
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Re : Paste a picture into request body from clipboard
We now use the version 9-9029 and when inserting images from the clipboard following error messages appear: In Firefox it works flawlessly
View ArticleRe : Paste a picture into request body from clipboard
Go to Internet Explorer -->Manage Addons-->Check the Java Plugin version. If the version is 7 then disable the plugin. Close the Browser and reopen it. Check whether this issue is resolved....
View ArticleRe : Paste a picture into request body from clipboard
Yes , the Java plugin is version 7. However, when I set it to disable, the same error messages are still displayed
View ArticleRe : Paste a picture into request body from clipboard
Hi, Same problem. As a workaround we have added some exceptions in Java configuration for the SPD URL and then it works fine. Common path for the exceptions file:...
View ArticleRe : SSO Problem IE 10/11
Hi Scott, Apologize for the inconvenience caused. Can you please send us the following details to support@servicedeskplus.com along with this forum link for analysis. 1. Please go to Admin->Active...
View ArticleRe : SSO Problem IE 10/11
This was resolved with the tutorial sent to me by Servicedesk support. The issue was the “Bind String”. On the SDP Active Directory “Pass Through” configuration page, the bind string example to right...
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