The ticket I had was Request ID :##7100807##.
I just included some examples to mesdp1@zohocorp.com and got back ticket #32, 33, and 34.
Note that I also just yesterday had a test instance of ServiceDesk fetching mail from a gmail account.
So I sent an HTML email from a gmail account TO a gmail account which SD then fetched. The HTML formatting was messed up. This test eliminates issues with my Exchange server, firewall, and Barracuda.
The somewhat interesting point to note is that I can take the same email and put a single word at the top of the body (before the HTML) and the email will render in servicedesk just fine.
There are also other HTML emails that consistently come in fine. So there is something different about the adobe forms emails and some other 3rd party emails that we receive which lose their formatting after being imported into servicedesk.
I just included some examples to mesdp1@zohocorp.com and got back ticket #32, 33, and 34.
Note that I also just yesterday had a test instance of ServiceDesk fetching mail from a gmail account.
So I sent an HTML email from a gmail account TO a gmail account which SD then fetched. The HTML formatting was messed up. This test eliminates issues with my Exchange server, firewall, and Barracuda.
The somewhat interesting point to note is that I can take the same email and put a single word at the top of the body (before the HTML) and the email will render in servicedesk just fine.
There are also other HTML emails that consistently come in fine. So there is something different about the adobe forms emails and some other 3rd party emails that we receive which lose their formatting after being imported into servicedesk.