Hi Matt,
This is how the current model has been designed and I do understand the inconvenience regarding the same. We have plans in our roadmap to fix this in one of our hotfix, also make a note of the Feature ID:SDF-29721 for your reference.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
This is how the current model has been designed and I do understand the inconvenience regarding the same. We have plans in our roadmap to fix this in one of our hotfix, also make a note of the Feature ID:SDF-29721 for your reference.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice