Re : One of my sites cannot use ServiceDesk Plus

Matt,

Refer to the steps given below:

Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt/pgsql,java.exe,wrapper.exe are running in the Task Manager Processes list. If so end the processes and start the server from the command prompt using <SD+ Home>\bin\run.bat script

cmd>SDP-HOME/bin>run.bat

If any error messages are displayed please send us the error message of it.

Thanks & Regards,
Priya Kumar

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