Re : Email is not picking up from mailbox
Thanks Raj, appreciate your help when I called. For those that are reading this thread make sure you restart the ManageEngine service *before* you start fetching mail again. All working now - thanks...
View ArticleRe : One of my sites cannot use ServiceDesk Plus
Matt, Refer to the steps given below: Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt/pgsql,java.exe,wrapper.exe are running in...
View ArticleRe : Combining Software with Multiple License Keys
As of now the option to combine all the individual license and displaying it under a single software is unavailable. We will analyze to include the same in our future updates. Thanks & Regards,...
View ArticleEvaluation to free
Morning I installed an evaluation version of SDP in a test environment to allow my SD Analyst to do some testing with creating new policies etc. After install I restored a backup of our ServiceDesk and...
View ArticleBizarre Solutions Search Results
I am not sure when this might have started, but it was brought to my attention today that the Solutions search function is not working properly. I've found several other threads that reference similar...
View ArticleRe : Evaluation to free
Hi smdv87 , You can get a Standard Edition free license from our website., http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html#getfree To apply the...
View ArticleRe : AD Authentication - User name and password invalid.
Hi Peter, As you said SSO is working fine. Is that you are trying to login into this domain ICTGRP with username admin_pschnick? SSO will only if AD validates and accepts the username and Password of...
View ArticleRe : Evaluation to free
Thank you! This worked and it's now started. It's obviously removed features such as Project Management, Change etc. If she needs this in the future, will we require a full license? these are functions...
View ArticleRe : Problem with mail conf
Sorry but I got this [root@JALNXDIR12 ServiceDesk]# sh gencert.sh 10.0.0.180:996 "xception in thread "main" java.lang.NumberFormatException: For input string: "996 at...
View ArticleRe : Trouble getting started with the API - C# .NET
Matt, Please use the the class WebClient instead of WebRequest class A good example is here, http://stackoverflow.com/questions/17483182/calling-web-api-service-from-a-net-2-0-client Jai Anand KSDP...
View ArticleRe : Trouble getting started with the API - C# .NET
No, the WebRequest class works just fine and I always prefer it. I figured out the problem yesterday afternoon. I'm a little surprised that both of you support technicians missed that my URL was...
View ArticleRe : Evaluation to free
smdv87 , Yes, the license that you have applied now will permit you to use only the Standard Edition features. In future, if you wish to use all the features, you have to acquire an Enterprise...
View ArticleRe : Problem with mail conf
Hi Cross, I request you to kindly send an email to support@servicedeskplus.com with your convenient time and direct contact number, we will call you to assist on remote session. Please mention this...
View ArticleRe : Trouble getting started with the API - C# .NET
Hi Matt, I was just curious to understand the use cases of API. Are you looking to create / access request from some other application. What are the functions that you are looking to do through API....
View ArticleRe : Trouble getting started with the API - C# .NET
Do you not understand that I just provided my own solution? If you're just going the extra mile, I can respect that. But it really looks like you're continuing to try and help me now that I have no...
View ArticleUnable to login via mobile site or Android App
We have SDP installed, we can login without issue from the desktop site, but we get "incorrect password" when trying to login from the mobile site. This is true from our phones as well as a desktop...
View ArticleRe : ServiceDesk Plus will not load / start
Hello, I'm having the same problem. I migrated from one server to another, because a energy problem. After the clean install, the service run perfectly, but when I restore my last backup, the service...
View ArticleI cannot start SDP
Hello, I´m having a problem. I cant start the SDP, because the splash screen keeps stopping in "Application Layer Started......................................." message. I migrated from one server...
View ArticleRe : Trouble getting started with the API - C# .NET
Matt, Apologies for missing out the typo you had on the URL. We had many instances wherein customers were unable to connect using the webrequest class in C#, so we had been thinking on that angle....
View ArticleiPhone App - 401 error on Tasks only
Hi, I have just upgraded ME SD+ to build 9032 and the iPhone app (ServiceDesk Plus V3) works fine for everything except the Tasks dropdown where I get "Request failed: unauthorized (401)". To clarify...
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