Re : Unable to login via mobile site or Android App
Hi, Kindly let me know when you login from the web portal will you login using Local Authentication or using Domain Authentication. Since if you are using Local Authentication it will not be available...
View ArticleRe : I cannot start SDP
Hi Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt/pgsql,java.exe,wrapper.exe are running in the Task Manager Processes list. If...
View ArticleRe : ServiceDesk Plus will not load / start
Hi, Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt/pgsql,java.exe,wrapper.exe are running in the Task Manager Processes list. If...
View ArticleRe : iPhone App - 401 error on Tasks only
HI Chris White , We are aware of this issue and we are analyzing it. I will check with my dev team about it and I will update this post. Prem MServiceDesk Plus Support
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Technician Error
When i open the Servicedesk+ app from my ipad and go to a request and want to select a technician i get the folowing error:
View ArticleRe : Paste a picture into request body from clipboard
Client machines which run Java 7, version 51 onwards will have this exception thrown. We will ananlyze and add the permissions parameter to the applet. Till then this can be addressed as suggested by...
View ArticleRe : iPhone App - 401 error on Tasks only
Hi Sean Akers , Please try uninstall and re-install of the ServiceDesk Plus iPhone app and then check if that works. Kindly update me the status, in the meantime we will check this issue...
View ArticleRe : iPhone App - 401 error on Tasks only
Hello, We have attempted to uninstall and reinstall without a change in result. We are still receiving the Request Failed: unauthorized (401) message when clicking on the Tasks section of a ticket....
View ArticleRe : ComboBox with Autocomplete in additional field
will have a response time? or where I can see the progress of the update.
View Article[solved] Trouble installing 9033 hotfix
I updated my servicedesk installation today as I was several versions back. I successfully installed 3 updates to get to 9000, and now I can't seem to get 9033 working. When I use updatemanager.bat to...
View ArticleRe : [solved] Trouble installing 9033 hotfix
I figured it out. I went to install updates to our desktop central installation and in the instructions it advises to log in as a default admin. After installing, I decided to try that for the...
View ArticleRe : ComboBox with Autocomplete in additional field
We are yet to start working on this feature. Please refer to our Current roadmap list given below http://www.manageengine.com/products/service-desk/roadmap.html Thanks & Regards, Priya Kumar SDP...
View ArticleRe : Back up and restoring to another server failed
Hi, Refer to the instructions given in the link below: http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.html Regards,Priya KumarServiceDesk Support
View ArticleRe : Ubuntu 14.04 ServiceDeskPlus 9032 - Wont start after restore
Joe, Please send us your contact details to support@servicedeskplus.com along with this forum link so that we can call you and assist you. Regards,Priya KumarServiceDesk Support
View ArticleRe : Bizarre Solutions Search Results
Hi, Run a reindexdata.abt from SDP-home/bin folder. Stop the application. Go to command prompt and execute the command in Servicedesk Server cmd>C;\ManageEngine\Servicedesk\bin>reindexData.bat...
View ArticleSPAM in SDP+
I've got a BUG in spam filterIf I create a rule SENDER IS NOT abc@domain.com This filter will work in all incoming mail. How can I allow only emils from a white list domain (ex. my company only)
View ArticleRe : DISASTER RECOVERY - Restoring from back up
Refer to the instructions given below to rectify the restore issue http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.html You need to reinstall the application (same build)...
View ArticleRe : Service Desk Plus IOS Push Notificiations
HI Matt, We are aware if this issue and we are working on it. I will keep you posted once we get an update. Prem MServiceDesk Plus Support
View ArticleRe : iPhone App - 401 error on Tasks only
Hi Sean, We have assigned an engineer to work on this request. We will get in touch with you to further troubleshoot and resolve the issue at the earliest. Prem MServiceDesk Plus Support
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